eCommerce Contacts

Type of Question

Contact Info

Comment

SECP Inquiries

Email: Click here
Tel: (919) 707-0795
Fax: (919) 981-5560
(Attn: SECP)

Primary contact for most questions pertaining to SECP.

Electronic Funds Transfer

Enrollment/EFT setups

Enrollment Forms

Participation on the EFT Master Service Agreement (APA)

Operational

Courtney Michelle

 

CashPro Online

CashProTechnical Help Desk
Tel: (888) 497-7738
Email: cashpro@bankofamerica.com

General Support

CashPro Online

Department of the State Treasurer
Sandra Smith or Jody Joyner
Tel: (919) 814-3873 or (919) 814-3886
Email: cashpro.admin@nctreasurer.com

DST serves as Administrator

Bank of America ACH File Transmission

Bank of America ACH Technical Help Desk
Tel: (800) 424-2172 option #2
Email: ach_richmond_file_exceptions@bankofamerica.com

ACH file transmission

Bank of America General Questions

Bank of America Customer Service
Tel: (888) 715-1000 ext 21598
Email: dedicatedservice101@bankofamerica.com
Email: jenny.f.hayes@baml.com

General Support

Bank of America ACH Deletes & Reversals

Bank of America ACH Deletes & Reversals
Tel: (888) 715-1000 x21598
Email: dedicatedservice101@bankofamerica.com

 

BOA Billing Inquiries

BOA Billing Inquiries
Lora Prisock
Tel: (336) 543-1305
Email: lora.prisock@bankofamerica.com

 

Core Banking System (CB$)

Department of State Treasurer Core Banking System Helpdesk
Diane Dean
Tel: (919) 814-3875
Email: corebanking2@nctreasurer.com

General Support

Core Banking Templates

Department of the State Treasurer
Diane Dean
Tel: (919) 814-3875
Email: corebanking2@nctreasurer.com

Assistance with setting up or modifying a template in the Core Banking System (CB$)

Settlement/Bank Accounts

Department of the State Treasurer
Daria Dale
Tel: (919) 814-3905
Email: daria.dale@nctreasurer.com

Assistance with setting up or modifying bank accounts

Cash Management System

OSC Support Services
Tel: (919)-707-0795
Email: Click here

 

Merchant Cards

Local Units of Govts. & STMS

STMS Account Manager
As Assigned

Local units of govt. deal directly with STMS, except for enrollment and contract issues.

Enrollment

Enrollment Forms

 

Operational

Courtney Michelle

 

Wells Fargo Commercial Electronic Office (CEO)

Department of the State Treasurer
Sandra Smith 
Tel: (919) 814-3873
Email: dst.ceoadmin@nctreasurer.com

Applies if the Department of the State Treasurer serves as the Administrator

Wells Fargo Commercial Electronic Office (CEO)

Wells Fargo CEO Technical Support
Tel: (800) 289-3557

Applies if the Department of the State Treasurer serves as the Administrator

ClientLine Setup

Enrollment Form

For Assistance

MyClientLine/EIDS Admin

ClientLine/EIDS Customer Support Services
Tel: (800) 285-3978

STMS provides all User Admin functions (e.g., password resets)

POS Terminals Ordering

Order Form

For assistance

POS Terminal Setup, Operations and Supplies

STMS Technical Support Services
Tel: (800) 654-8819

 

PCI Security Compliance

Email: Click here

 

Coalfire Compliance

Coalfire Navis Support
Tel: 650-597-4510
Email: servicedesk@coalfiresystems.com
Coalfire Scan Support
Tel: 650-597-4510
Email: scandesk@coalfiresystems.com

Current enrolled participants of Coalfire

VigiTrust VigiOneSupport Email: vgione@vigitrust.com PCI SAQ Provider

American Express Cards

SRG Operations - Government
Tel: (877) 692-6373, Option #3

Operational questions

PayPoint Support

Tel: 877-869-0860
Email: PaySupport@FirstData.com

Help Desk