eCommerce Contacts
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Type of Question |
Contact Info |
Comment |
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SECP Inquiries |
Contact SECP |
Primary contact for most questions pertaining to SECP. |
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Electronic Funds Transfer |
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Enrollment/EFT setups |
Participation on the EFT Master Service Agreement (APA) |
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Operational |
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CashPro Online |
CashProTechnical Help Desk |
General Support |
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CashPro Online |
Department of the State Treasurer |
DST serves as Administrator |
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Bank of America ACH File Transmission |
Bank of America ACH Technical Help Desk |
ACH file transmission |
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Bank of America General Questions |
Bank of America Customer Service |
General Support |
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Bank of America ACH Deletes & Reversals |
Bank of America ACH Deletes & Reversals |
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BOA Billing Inquiries |
BOA Billing Inquiries |
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Core Banking System (CB$) |
Department of State Treasurer Core Banking System Helpdesk |
General Support |
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Core Banking Templates |
Department of the State Treasurer |
Assistance with setting up or modifying a template in the Core Banking System (CB$) |
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Settlement/Bank Accounts |
Department of the State Treasurer |
Assistance with setting up or modifying bank accounts |
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Cash Management System |
OSC Support Services |
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Merchant Cards |
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Local Units of Govts. & STMS |
STMS Account Manager |
Local units of govt. deal directly with STMS, except for enrollment and contract issues. |
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Enrollment |
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Operational |
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Wells Fargo Commercial Electronic Office (CEO) |
Department of the State Treasurer |
Applies if the Department of the State Treasurer serves as the Administrator |
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Wells Fargo Commercial Electronic Office (CEO) |
Wells Fargo CEO Technical Support |
Applies if the Department of the State Treasurer serves as the Administrator |
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ClientLine Setup |
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MyClientLine/EIDS Admin |
ClientLine/EIDS Customer Support Services |
STMS provides all User Admin functions (e.g., password resets) |
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POS Terminals Ordering |
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POS Terminal Setup, Operations and Supplies |
STMS Technical Support Services |
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PCI Security Compliance |
Email: Click here |
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Coalfire Compliance |
Coalfire Navis Support |
Current enrolled participants of Coalfire |
| VigiTrust | VigiOneSupport Email: vgione@vigitrust.com | PCI SAQ Provider |
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American Express Cards |
SRG Operations - Government |
Operational questions |
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PayPoint Support |
Tel: 877-869-0860 |
Help Desk |