HR/Payroll System Status

The OSC Integrated HR/Payroll portal will be unavailable due to maintenance between the hours of:

  • Weekdays 8pm - 9pm EST
  • Sundays 2pm - 8pm EST

We apologize for any inconvenience.

Date Time Update
07/12/2017 9:55 am

BEACON Payroll Accruals to NCAS:
The BEACON payroll accruals to NCAS will post the evening of 7/12/2017. Please call the BEST Shared Services (707-0707) if you have any problems or questions with these postings.

07/06/2017 11:05 am

System Availability 7/14/17 to 7/17/17:
The HR/Payroll System (formerly known as BEACON) will be unavailable starting at 5 pm on Friday, July 14th for system maintenance. The system will be available again by 7:00 am on Monday, July 17th.

06/13/2017 1:45 pm System Availability 6/16/17 to 6/17/17:
The HR/Payroll System (formerly known as BEACON)  will be unavailable starting at 6 pm on Friday, June 16th for system maintenance.  The system will be available again by 7:00 am on Saturday, June 17th.  
6/5/17 9:45 am

NCAS agencies:

Payroll staff
Budget staff
Fiscal Staff

Employee time data through June 30th must be approved by July 20, 2017.  Pursuant to G.S. 143B-426.40H, the Office of the State Controller (OSC) is preparing the State’s Comprehensive Annual Financial Report (CAFR). The OSC HR/Payroll team utilizes time data for the year-end compensated absences report which is an integral part of the CAFR. Vacation and bonus leave balances from the State’s HR/Payroll system on June 30, 2017, is used in this process and must be up-to-date. Therefore, all BEACON-serviced agencies must ensure that employee time data through June 30 is recorded, released and approved no later than Thursday, July 20, 2017.

Agencies following the OSC recommendation of employees entering time and managers approving it weekly will not have to make any changes to accomplish this. Final reports for CAFR use will be produced on July 27th.  The compensated absence reports will no longer be sent to the agencies except by special request through BEST Shared Services center,(BEST@osc.nc.gov) or 919-707-0707.

5/30/17 8:45 am BI Business Objects System Availability 6/2/17 to 6/5/17:
The BI Business Objects reporting system will be unavailable starting at Noon on Friday, June 2nd for system maintenance.  No other systems will be affected!  These systems will be available again by 7:00 am on Monday, June 5th.
5/23/17 7:10 am BI Data Load Fail (5/23/17):
There was a BI Load Failure this morning (5/23/17). The issue is being investigated. Data in BI is ucrrent as of 5/21/17.  
05/15/2017 8:00 AM
System Availability 5/19/17 to 5/22/17:
The HR/Payroll System (formerly known as BEACON) will be unavailable starting at 6 pm on Friday, May 19th for system maintenance.  The system will be available again by 7:00 am on Monday, May 22nd.
5/9/17 7:45 am
System Availability 5/12/17 to 5/15/17:
The HR/Payroll System (formerly known as BEACON) will be unavailable starting at 6 pm on Friday, May 12th for system maintenance.  The system will be available again by 7:00 am on Monday, May 15th.
5/4/2017 8:30 am
NCAS agencies:
 
Payroll staff
CMCS staff
Budget staff
Fiscal Staff
 
The June 2, 2017 bi-weekly payroll will post in May.
 
All BEACON bi-weekly pay days that occur on the 1st, 2nd, or 3rd of the month will be posted to the prior month. Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month. Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month. Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date. Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date.
5/4/17 7:40 am Call Center Hours:
The BEST Shared Services Call Center will be unavailable today from 11:20 am - 2:00 pm due to an agency wide event. You may still contact us for assistance during this time at best@osc.nc.gov. We apologize for any inconvenience. 
4/5/17 7:20 am BI Load Failure - 4/5/17
There was a BI Load Failure this morning (4/5/17). The failure was due to the error status from Tuesday morning (4/4) being held in queue which prevented the load from continuing. We have manually cleared the error status to reset for Thursday morning's load. Data in BI is current as of 4/2/17. 
4/4/17 7:45 am BI Load Failure - 4/4/17
There was a BI Load Failure this morning (4/4/17). The issue is being investigated. Data in BI is current as of 4/2/17.
2/10/17 9:45 am BEACON Login Web Browser:
If you are calling concerning a problem using Google Chrome to login to BEACON please use the supported web browser Internet Explorer instead.  A Google Chrome update was pushed out to users which makes it incompatible with Beacon at this time.
1/23/17 3:10 pm

W-2 Information:
2016 W-2’s will be mailed the week of January 23, 2017 and are also available online. To access your W-2 online for 2016 and prior years, log on to your BEACON ESS account using your NCID. Under the My Pay link you will see the W-2/W-2c reprint section. If you do not have access to your ESS account, you may contact BEST Shared Services at 866-622-3784 or email your request to BEST@osc.nc.gov.

1/13/17 8:43 am

BI Data Load Fail:
The BI load failed this morning, and we are researching to determine the root cause. Data in BI is current as of close of business on Wednesday January 11, 2017. 

1/10/17 8:00 am Call Center Hours:
Due to the inclement weather this morning, the BEST Shared Services Call Center will be operating with limited staff manning the phones.  Please expect some delays if you call.  We will be processing emails and faxes.  If you have a question or issue, please send it to us via email at BEST@osc.nc.gov or fax at 919-855-6861 and your issue will be handled.  We apologize for the inconvenience, but greatly appreciate your patience and understanding.  Thank you.
1/9/2017 7:55 am

Call Center Hours:
Due to the inclement weather this morning, the BEST Shared Services Call Center will be operating with limited staff manning the phones.  Please expect some delays if you call.  We will be processing emails and faxes.  If you have a question or issue, please send it to us via email at BEST@osc.nc.gov or fax at 919-855-6861 and your issue will be handled.  We apologize for the inconvenience, but greatly appreciate your patience and understanding.  Thank you.

1/5/2017 9:30 am

HR/Payroll Portal Page:
The HR/Payroll Portal page is operational again. If you continue to have issues, please contact BEST Shared Services at 919-707-0707 or best@osc.nc.gov

01/05/2017 8:30 am

HR/Payroll Portal Page:
The HR/Payroll Portal page is currently down. OSC is working with DIT to correct the issue. There is no time frame for the estimated outage. Please continue to check this page for updates. We apologize for the inconvenience. 

12/30/2016 8:10 am System Availability on 1/3/17:
There will be an extended maintenance period on Tuesday, January 3, 2017 from 8:00 pm to 12:00 am (midnight) EST. The HR/Payroll system (formerly known as BEACON) will be unavailable during this time. 
12/28/2016 11:15 am

Login Screen Changes:
Effective January 4, 2017, users will see a new login screen when signing into the OSC Integrated HR-Payroll System (formerly BEACON).  This change also includes direct access to e-Enroll through the Employee Self Service portal.  Please read the step-by-step instructions for the new login procedure.

12/22/2016 12:00 pm 2016 W-2's:
W-2's will be produced mid-January for employees to receive no later than January 31, 2017. Help us get your W-2 to you as early as possible by making sure your address is current in the HR/Payroll system. Update your address in ESS using your NCID. If you do not have access to your ESS account, you may contact BEST Shared Services at 866-622-3784 or best@oscnc.gov.
12/06/2016 11:20 am December 2016 Payroll:
The December Monthly payroll date is Thursday, December 22, 2016. For employees on Biweekly payroll, December has three payroll dates - December 2, December 16, and December 30. Benefit deductions generally come out of the first two pay checks of the month. Only deductions that were missed on previous pay checks will come out of the December 30th check. 
11/29/2016 3:00 pm System Availability 12/2/16 to 12/5/16:
The BEACON HR/Payroll system will be unavailable starting at 6pm on Friday, December 2, for system maintenance.  The system will be available again by 7:00 pm on Monday, December 5.
11/29/2016 8:00 am The BI data load failed this morning so the data in the BI system is current as of 11/27/2016.  We expect to resume normal loading tomorrow and apologize for any inconvenience. 
11/28/2016 10:45 am

Our BEST Shared Services Call Center will be unavailable today, November 28, 2016 from 12:40 pm to 2:00 pm. You may continue to send email requests to best@osc.nc.gov during this time and we will process as quickly as possible after 2:00 pm. We apologize for any inconvenience this may cause. Thank you. 

11/02/2016 7:10 am

December 2, 2016 Bi-weekly Payroll:

NCAS agencies:

  • Payroll staff
  • CMCS staff
  • Budget staff
  • Fiscal Staff

The December 2, 2016 bi-weekly payroll will post in November.

All BEACON bi-weekly pay days that occur on the 1st,2nd, or 3rd of the month will be posted to the prior month.   Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month.  Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month.  Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date. Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date. 

09/26/2016 7:25 am BI Daily Load:

The BI Daily Load completed successfully this morning (9/27/16).  Data in BI is current as of 9/26/16. The Quota Balance data in BI is as of 9/20/16.  This data will be updated with the regularly scheduled load on Wed (9/28/16).
09/26/2016 7:55 am BI Daily Load Failure for 09/23/16:

There was a failure with the BI Time Load on Saturday (9/24/16) and the BI Daily Load this morning (9/26/16).  We are working to resolve the issue and will post an update when available.

For now, the Quota Balance data in BI is current as of 9/20/16.  All other BI data is current as of 9/22/16.
09/13/2016 7:20 am BI Daily Load 09/13/16:

The BI Daily Load completed successfully this morning (9/13/16). Data in BI is current as of 9/12/16. 
09/12/2016 7:35 am

BI Daily Load Failure for 09/12/16:

There was a failure with the BI Daily load this morning (9/12/16).  We are still evaluating the impact and will post an update when possible.

09/05/2016 6:00 pm

On September 6, 2016, as you return from the Labor Day Holiday, you will notice some changes when logging into BEACON:

1. BEACON is now called theOSC Integrated HR-Payroll System

 

2. When you log in to the system, you will notice:

- A new and improved landing page

- Folder navigation to move between applications

- Sidebar navigation to move within an application

 

3. Functionality remains the same as before; now, it's just easier to navigate.

Other changes will be coming soon. For the latest updates, keep a check on the “News of Interest” section on the new landing page. 

QUESTIONS?

Contact BEST Shared Services at

919-707-0707 or 866-622-3784

09/02/2016 11:40 am BI and Business Objects System Availability 9/2/16 to 9/6/16:

BI and Business Objects will be unavailable starting at 3 pm on Friday, September 2nd for system maintenance.

The system will be available again by 7:00 am on Tuesday, September 6.
08/31/2016 9:15 am The ‘Reports’ tab containing BI reports will no longer be directly accessible on the portal after 9/2/2016. We will support customers who need these reports until they have been migrated to Business Object by generating an excel version on request. If you need one of those reports after 9/2/2016, please send an email to Best Shared Services requesting the report and include any pertinent instructions related to report variable selection or formatting. Click here for complete details on how to make the request(link is external).
08/31/2016 9:15 am System Availability 9/2/16 to 9/6/16:

The BEACON HR/Payroll system will be unavailable starting at 7 pm on Friday, September 2 for system maintenance. The system will be available again by 7:00 am on Tuesday, September 6.
08/29/2016 8:00 am Currently the BEST Shared Services Call Center phone lines are down. You may continue to send requests to our email box at BEST@osc.nc.gov. We hope to have the lines restored within the hour. Thank you for your patience while we work to resolve this issue. 
07/29/2016 11:30 am

IMPORTANT: Please be reminded that Phishing is real! The OSC Integrated HR/Payroll System (formerly BEACON) will NEVER send you an email with a link asking for your NCID and/or password. If you receive such an email, treat it as SPAM and report it immediately.

To report SPAM:

1. Compose a new email and attach the SPAM email to the new email.

2. Once attached, please send to report.spam@nc.gov.

3. Do not just forward the email as DIT will need the header information from the SPAM email.

4. Please do not open the SPAM email or click on any links in the email. 

07/27/2016 10:35 am There were missing entries with the NCAS payroll postings on 7/27/16. They will post on 7/28/16. A ZFIR variant for the missing entries has been set up named /160727 CM ERR- REQS POSTED 07/27 2016 missing. This variant may be run to see the amounts that will post tomorrow. Requisitions in CMCS will match the NCAS postings that posted today and the ZFIR variant for today. Another posting along with the requisitions will post tomorrow just as if it were another payroll. Handle each day just as you would a normal payroll posting. Please call Rick Pieringer 919-707-0543.
07/26/2016 7:45 am BI - B0155: Current Public Info Load:

The issue encountered with the BI PubInfo Load on 7/25/16 has been resolved.  Data supporting the “B0155: Current Public Info w/Last Action” report is now current as of 7/25/16.
07/25/2016 7:50 am BI - B0155: Current Public Info Load Failure:

There was a load failure this morning (7/25) with the PubInfo file in BI”.  This is the file that supports the “B0155: Current Public Info w/Last Action” report.  We are working to resolve the load issue.  For now, data supporting B0155 is current as of 7/21/2016.
07/13/2016 9:50 am

System Availability 7/15/16 to 7/18/16:

The BEACON HR/Payroll system will be unavailable starting at 5 pm on Friday, July 15 for system maintenance. The system will be available again by 7:00am on Monday, July 18.

07/06/2016 8:45 am

BEACON Payroll Accruals to NCAS

The BEACON payroll accruals to NCAS will post the evening of 7/06/2016. Please call the BEST Shared Services (707-0707) if you have any problems or questions with these postings.

07/05/2016 1:50 pm

System Availability 7/8/16 to 7/11/16:

The BEACON HR/Payroll system will be unavailable starting at 5 pm on Friday, July 8th  for system maintenance.  The system will be available again by 7:00 am on Monday, July 11th .