NCAS

Miscellaneous Questions and Resolutions

Questions
Resolutions
Resetting your Operator ID (Cancelling a Session) 
This procedure should not be used by AP personnel. These users should continue to contact their agency help desk or the OSC help desk to have a session cancelled.
NCAS users now have the ability to cancel their own Operator IDs. Users no longer have to call their NCAS Security Administrator or the NCAS Helpdesk to have their IDs reset. When you receive the message: 

SIGNON NOT ALLOWED - USER ACTIVE ON ANOTHER SESSION

 Follow the steps listed below to reset your Operator ID and the system will allow you to logon.
    User Reset Procedures
  1. Retype your password and tab to the ACTION field.
  2. Type SO and press ENTER. This will cancel you out of the NCAS.
  3. Press the PAUSE or CANCEL button to clear the screen.
  4. Type MSAS on the blank screen and press ENTER.
  5. Type in your OPERATOR ID and PASSWORD and hit the ENTER key.

    6. This should take you to the NCAS Main Menu screen.
Why can't we (the agency) be allowed to cancel users when our people get hung up instead of having to call OSC? Because agencies requested the cancel user functionality, OSC has designated a cancel user security administrator for each agency.  Call your NCAS security administrator to determine who your cancel user administrator is.  Users should still call the OSC NCAS Help Desk to have passwords reset and to have IE sessions cancelled.
Why can't the NCAS be available 24 hours a day, seven days a week? The system must be down every night, so that required batch processes can be completed.  Posting to general ledger must be done in batch, as must creation of the purchase order and check printing files, to name a few.  In inventory, average cost recalculation and cycle counting snapshots must occur at night in a batch cycle. 

The system is available two Saturdays each month.  See the monthly Operations Calendar and Schedule.  The other Saturdays are required by the OSC technical staff for large maintenance jobs, such as inventory recalc, item/buyer assignment, disaster recovery simulation, etc.  The system is always down on Sunday, so SIPS can perform required weekly maintenance.
We have been informed of a simple way to recover from 'user already logged on at terminal ZDA00000'.  When you receive this message on the CICS screen: 1.  Key in your password again 
2.  Press F12 or PF12. 

This action will cancel all your CICS sessions and will continue your current sign-in.  You will not have to call the SIPS Help Desk to cancel your ZDA session as you have been required to in the past. 

The message normally occurs when you have an abrupt SIPS disconnect. 

NCAS users will have to continue to call the OSC Help Desk when receiving the message "Operator 000000 already signed on" at the NCAS sign-in screen. 

If you ar in IEOL, you can get back into CICS using the F12 or PF12 key, but you still have to cancel out of IE.