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Questions
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Resolutions
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| Where can I order laser
check stock? |
The vendor is 020431887
A. the certification number is 601252 and the generic
item is G64505. |
| Why does an agency's check
run get posted to the Suspended Batch Master (SBM), and what does the agency
need to do to release it? |
If a future date is entered
on the PCC screen while setting up the check cycle, the batch will go to
the SBM. If the BATCH COND/TYPE is FUT, then the agency does not
need to do anything to release it -- the system will automatically release
the batch after the effective date shown on the batch. If the BATCH
COND/TYPE is ERR, then the agency must investigate and correct the errors
in the batch before it can be released. |
| We canceled a check that
we sent out to the vendor/employee, and it has cleared the bank.
How can we get the check back into the system? |
That check cannot be restored
in the system, so you must create a new audit trail using a dummy check
number. First, access the Manual Payment (MPE) screen and enter a
dummy check number to pay the invoice. Then, document that this check
number is to replace the check that was sent out and cashed. For
bank reconciliation, there will be an error on the report when the check
clears and does not match a check on the system. The agency will
also need to manually clear the dummy check on the Payment Clearance (PCR)
screen. |
| Why didn't my checks print? |
Forgot to set BCC and PCC.
The agency can now check RMDS MM122-4, Reports AP-BCC and AP-PCC and see
if they remembered to set up both these screens the day before. Usually
they forgot to set one of these screens. You might suggest that they
do screen prints of both screens after they enter the necessary information
in order to double check themselves. |
