| 1. |
Where
is my money?.the funds have not been deposited into my bank account.
| As per the notification,
the funds will be deposited within 3 business days after receipt of the
notification (depending on agency funds approval and processing time at
the person's bank). |
|
| 2. |
I have
received my notification, but an error has been made. Can you stop
the funds from being deposited into my account?
| The notifications and the
deposits are sent at virtually the same time. Therefore, once the
person has received their notification, it is too late to stop the deposit.
All errors in this regard need to be corrected by the agency that is submitting
the payment. |
|
| 3. |
What
happens if incorrect bank account information is keyed on VPY screen?
| All errors like these will
automatically return to the Cash Compliance Section at OSC. Someone
in Cash Compliance will follow-up with the bank and agency to correct these
errors. |
|
| 4. |
If
the email/fax returns to the OSC, does that prevent the money from being
deposited into the bank account?
| No. Keep in mind,
without the notification the person will not know what the deposit is for.
The notification helps the person reconcile their bank account; therefore,
it is important that they receive the notifications as soon as possible. |
|
