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about the north carolina office of the state controller

Master Services Agreement

A new contract was entered into effective August 1, 2006 with SunTrust Merchant Services, LLC (STMS). The components of the contract (Number 14-06002), as represented by STMS’s Best and Final Offer (BAFO), are the result of STMS’s response to the State’s Request for BAFO document. The documents are as follows:
  • State’s Request for BAFO solicitation document dated July 10, 2006
  • Merchant Services Bankcard Agreement -- With Schedules
    • Schedule A -- Modified Scope of Services
    • Schedule B -- Schedule of Fees
    • Schedule C -- Visa and MasterCard's Interchange Qualification Requirements
    • Schedule D -- Service Level Agreement
    • Schedule E -- Agency Participation Agreement
    • STMS Amendment Number 1 -- Truncation
    • STMS Amendment Number 2 - PayPoint Gateway
  • STMS’s Operating Procedures (“Operating Guide”)



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