BEST Shared Services
System Status & Updates
The HR/Payroll portal will be unavailable between the hours of 8pm - 9pm EST for a brief maintenance update on weekdays. The portal will also be unavailable Sundays between the hours of 2pm - 8pm EST for maintenance. We apologize for any inconvenience.
| Key: |
| Date | Time | Update |
| 02/10/2012 | 10:00am | The nightly data load process for the BI system failed last night. As a result the data in BI is current as of 2/8/2012. We expect to have the issue resolved today so that the next scheduled data load process can run successfully. |
| 02/06/2012 | 3:30 pm | NCAS agencies: Payroll staff The March 2, 2012 bi-weekly payroll will post in February. All BEACON bi-weekly pay days that occur on the 1st,2nd, or 3rd of the month will be posted to the prior month. Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month. Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month. Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date. Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date. |
| 01/31/2012 | 9:00pm | System Availability: Currently, we plan to take the system down on the following weekends:
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| 01/24/2012 | 2:35pm | All W2’s for 2011 have been processed and mailed as of 1/23/2012. The W2’s were mailed to the employee’s address on record as of 1/13/2012. Beginning February 1, employees with ESS access can re-print their own W-2. BEST will reprint W-2’s only for current and former employees who do not have access to ESS. All valid reprint requests submitted during a week will be processed and mailed on Fridays. |
| 01/24/2012 | 8:15am | Time data will be available in BI on Wednesday afternoon. Until then please do not use the Time data in BI as it is not complete. We apologize for any inconvenience. |
| 01/23/2012 | 10:30am | BI Production is now available with the exception of the Time reports. We are considering our options for those reports and will send an update once we have determined the best course of action. The Daily load process completed successfully so all other BI reports should be up to date. |
| 01/23/2012 | 8:10 am | BI Production: We are experiencing an issue with BI Production. Currently the system is producing an error when reports are executed. We are working on the issue and will advise when it has been corrected. |
| 01/18/2012 | 4:15 pm | BEACON Portal Session Timeout: |
| 01/04/2012 | 2:20 pm | NCAS agencies: Payroll staff The February 3, 2012 bi-weekly payroll will post in January. All BEACON bi-weekly pay days that occur on the 1st, 2nd, or 3rd of the month will be posted to the prior month. Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month. Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month. Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date. Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date. |
| 01/04/2012 | noon | NCAS – BEACON payroll users: Automated BC documents generated from BEACON payroll postings into NCAS had an error for postings between 12/21 – 12/30. They were created but an error occurred due to duplicate DOC ID numbers. This error can be viewed on the OSCOPX BC310-1 BC BATCH REPORTS (X=C or F depending on region) report in XPTR. The missing BC entries as they need to be entered manually, if not already done so, can be found in OSCOPX BEACON PAY INTRFCE BC DOC. The correct date for the missing transaction must be selected. Your agencies BD800 will be out of balance until they are entered. Many agencies have already keyed these entries manually, however if you have problems with entering this entry manually and wish it to be automated please contact Sandy Fields at Sandra.Fields@osc.nc.gov. Any questions regarding these entries can be directed to BEACON help desk 707-0707 mentioning this message and directed to Tier 4 Financials. |
| 12/15/2011 | 10:25 am | December 2011 Pay Date |
| 12/13/2011 | 9:45 am | The BEST Shared Services Call Center will be closed on Thursday, December 15th from 11:50am to 1:10pm so that all members of the call center can participate in the agency wide Holiday luncheon. You may send a request to the BEST email box at BEST@osc.nc.gov or call back after 1:10pm. Thank you for your understanding. |
| 12/05/2011 | 1:45 pm | System Availability 12/9-12/11: |
| 11/04/2011 | 3:15pm | System Availability 11/04-11/07: |
| 11/2/2011 | 3:45pm | System Availability 11/18-11-21: |
| 10/26/2011 | 2:00 pm | HR/Payroll System: |
| 10/26/2011 | 9:00 am | HR/Payroll System: Due to completing the monthly payroll finalization, all users have been locked out of the HR/Payroll system. Anticipated lockout time is 2-3 hours. If you receive a call from a user that cannot log in, please advise them to try again in a couple of hours due to the finalization process occurring at this time. Users should continue to check this site for further updates. |
| 10/13/2011 | 4:40 pm | SAP: The SAP system has resumed normal operations. If you still continue to experience problems, please contact BEST at BEST@osc.nc.gov or 919-707-0707 |
| 10/13/2011 | 4:20 pm | SAP: We are experiencing problems with the SAP system at this time and we are working with ITS to resolve the issue. Please continue to check this page for further updates. |
| 10/13/2011 | 3:55 pm | SAP: The SAP system has resumed normal operations. If you still continue to experience problems, please contact BEST at BEST@osc.nc.gov or 919-707-0707. |
| 10/13/2011 | 3:45 pm | SAP: The BEACON Production portal is experiencing problems and is currently being restarted. Estimated uptime is 4:15 pm. |
| 10/13/2011 | 3:40 pm | SAP: |
| 09/19/2011 | 9:55 am | System Availability 9/30-10/3: The HR/Payroll system will be unavailable starting at 6:00 PM on Friday, Sept 30th due to system maintenance. It will be available again by 7:00 AM on Monday, Oct 3rd. |
| 09/01/2011 | 2:45 pm | System Availability 9/16-9/19: |
| 08/02/2011 | 7:25 am | All BEACON bi-weekly pay days that occur on the 1st, 2nd, or 3rd of the month will be posted to the prior month. Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month. Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month. Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date. Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date. The September 2, 2011 bi-weekly payroll will post in August. |
| 08/02/2011 | 7:20 am | System Availability 8/07-8/08: |
| 07/27/2011 | 10:00 am | Update on the errors associated with the running BI ReportsWe have implemented a correction to the BI reporting system that we hope has resolved the errors that our customers have been experiencing while running BI reports. If you have experienced a problem running reports after 7/26/2011 please let us know by submitting a ticket to BEST Shared Services. We apologize for the inconvenience that we know this issue has created and thank you all for your patience as we worked to resolve these issues. |
| 07/19/2011 | 8:10 am | BI Report Status |
| 07/11/2011 | 9:40 am | Training System Availability on Friday, 7/15: |
| 07/07/2011 | 11:50 am | BEACON Payroll Accruals to NCAS The BEACON payroll accruals to NCAS will post the evening of Wednesday, 7/6/2011. Please call the BEST Shared Services (919-707-0707) if you have any problems or questions with these postings. |
| 07/07/2011 | 8:40 am | COUNCIL of STATE and CABINET SECRETARIES – BEACON payroll postings for Council of State employees’ regular salary is posting correctly to account 531141. The postings for holiday pay, vacation pay, sick pay, etc., for these employees should also be posting to this account but are incorrectly posting to 531111. Please take the necessary steps to reclassify these postings to the correct account distribution until this issue is resolved. Please report any questions regarding these postings to the BEST shared service center. |
| 06/29/2011 | 12:10 pm | System Availability 7/01-7/03: |
| 06/24/2011 | 10:54 am | Training System Availability 6/24-6/26: |
| 06/13/2011 | 11:00 am | System Status |
| 06/10/2011 | 12:10 pm | New NCID Feature: The portal team has developed and implemented into production a new feature concerning the NCID password expiration. A message now scrolls across the bottom of the home page screen from right to left indicating when the NCID password will expire. |
| 06/03/2011 | 3:25 pm | Biweekly Payroll Schedule Change for June 2011: Now that we know what is happening with the State Health Plan, OSC has confirmed that the Beacon system will be patched the weekend of 6/18/2011. Therefore, BEST is changing the payroll schedule for BW PR 0413 to reduce the risk of patching issues compromising the biweekly payroll. First day of corrections for BW 0413 will be Thursday, 6/16/2011. This means that we will operate just like we do any other first day of corrections. BEST will finalize the BW 0413 payroll results and exit on Friday, 6/17/2011, at 5:00 PM. |
| 02/09/2011 | 9:00 am | W-2 print option now available in ESS: The option to print W2's is functional again. If you continue to experience problems, please contact BEST Shared Services at BEST@osc.nc.gov or 919-707-0707. |
| 02/09/2011 | 8:45 am | W-2 print option unavailable in ESS: The option to print W2's is currently down in ESS. OSC is working to correct the problem. Continue to check this site for further updates. |
| 02/07/2011 | 10:45 am | W-2 print option now available in ESS: The option to print W2's is functional again. If you continue to experience problems, please contact BEST Shared Services at BEST@osc.nc.gov or 919-707-0707. |
| 02/07/2011 | 10:00 am | W-2 print option unavailable in ESS: The option to print W2's is currently down in ESS. OSC is working to correct the problem. Continue to check this site for further updates. |
| 02/01/2011 | 8:20 am | W-2's available in ESS |
| 02/01/2011 | 8:15 am | SAP: BEACON continues to work with ITS on the slow response time of the system. Please continue to check this page for further updates. |
| 01/31/2011 | 9:55 am | SAP: As a part of tracing the slow response time of the system, you may experience a brief interruption in service. If you receive a “Page Not Found” error message, please wait one to two minutes and try logging on again. We apologize for any inconvenience this may cause you. |
| 01/31/2011 | 8:55 am | SAP: We are experiencing slow response times with the SAP system this morning. BEACON is working with ITS to resolve the issue. Please continue to check this page for further updates. |
| 01/26/2011 | 2:50 pm | All W2’s for 2010 have been processed and mailed as of 1/25/2011. The W2’s were mailed to the address on record as of 1/15/2011. If you have ESS access, please verify that your address is correct and make any changes necessary via ESS; if you do not have ESS access, please see your agency HR office for assistance with verifying and updating your address. Please allow 7-10 business days for the W2 to arrive at your address. If you do not receive your W2 within the 7-10 day time frame, and you have access to ESS, you may print your own W2 beginning February 1, 2011. If you do not have access to ESS, you may call and request a reprint. We will verify your ESS access and advise at the time of your call whether you must print your own W2 or we will print and re-mail it to you. |
| 01/20/2011 | 8:30 am | System Availability 1/23: |
| 01/18/2011 | 9:30 am | SAP: The SAP system has resumed normal operations. If you still continue to experience problems, please contact BEST at BEST@osc.nc.gov or 919-707-0707. |
| 01/18/2011 | 8:40 am | SAP: |
| 01/14/2011 | 2:00 pm | W-2’s for Tax Year 2010 |
| 01/11/2011 | 8:52 am | BEST Shared Services Call Center: |