programs

System Availability and Maintenance Policy

System Status & Updates
The HR/Payroll portal will be unavailable between the hours of 8pm - 9pm EST for a brief maintenance update on weekdays. The portal will also be unavailable Sundays between the hours of 2pm - 8pm EST for maintenance. We apologize for any inconvenience.

Key: System Status MessageStatus Update Informational UpdateInformational Update

Notice: Check this page frequently for system status and other updates.



Date Time Update
04/24/2014 2:00 PM BI Daily Load:
The BI daily data load will not run on 4/25/14, in order to avoid possible contention with priority Payroll jobs.  The BI daily loads will resume on 4/28/2014. Until then, the data in BI will remain current through 4/23/14.
04/24/2014 12:15 pm BI Daily Load:
The BI CATS load has completed. CATS data in BI is current through 04/23/14.
04/24/2014 7:27 am BI Daily Load:
The BI CATS load failed this morning due to contention with Payroll jobs. The CATS job has been restarted. An update will be sent when the job completes. As of now, CATS data in BI is current through 04/22/14.
04/23/2014 12:15 pm BI Daily Load:
The BI CATS load has completed. CATS data in BI is current through 04/22/14.
04/23/2014 7:25 am BI Daily Load:
The BI CATS load failed this morning due to contention with Payroll jobs. The CATS job has been restarted. An update will be sent when the job completes. As of now, CATS data in BI is current through 04/21/14.
04/04/2014 9:55 am

BEACON Portal Availability:
The technical issues we were experiencing this morning have been resolved. If you continue to have issues, please call BEST Shared Services at 919-707-0707 or send an email to best@osc.nc.gov.

04/04/2014 9:05 am

BI Daily Load:
The daily BI Data Load failed this morning, and data is current through 4/2/2014.  An update will be posted once the issues have been resolved

04/04/2014 7:55 am BEACON Portal Availability:
BEACON is still experiencing technical issues this morning.  We are working to resolve the issues.  There is no estimated time for resolution, but please be assured that we are working to resolve the issue as quickly as possible.  We will update this system status notice as soon as additional information is available.  Thank you for your patience during this time.
04/03/2014 4:50 pm

BEACON Portal Availability:
Currently BEACON is experiencing technical issues.  We are working to resolve the issues.  There is no estimated time for resolution, but please be assured that we are working to resolve the issue as quickly as possible.  We will update this system status notice as soon as additional information is available.  Thank you for your patience during this time.

04/01/2014 9:40 am

System Availability Sunday, 4/6/2014:
The HR/Payroll system will be unavailable during the normal maintenance window, starting at 2:00 PM on Sunday, April 6th, 2014 due to system maintenance.  The system will be available again by 8:00 pm that evening.

03/26/2014 4:15 pm BI CATS Data Load
The restart on the BI CATS load has completed successfully. CATS data in BI is current through 3/25/14. 
03/26/2014 7:40 am BI CATS Data Load
The BI CATS Load failed this morning due to resource contention with Payroll jobs.  The load has been restarted.  An update will be sent out once the job completes. For now, CATS data in BI is current through 3/24/14
03/25/2014 3:45 pm BI CATS Data Load
The restart on the BI CATS load has completed successfully. CATS data in BI is current through 3/24/14. 
03/25/2014 7:35 am

BI CATS Data Load
The BI CATS Load failed this morning due to contention with Payroll jobs.  The job has been restarted.  An update will be sent out once the job completes.  For now, CATS data in BI is current through 3/23/14.

03/24/2014 1:15 pm BI CATS Data Load
The restart on the BI CATS load has completed successfully. CATS data in BI is current through 3/23/14. 
03/24/2014 9:00 am BI CATS Data Load
The BI CATS Load failed this morning (3/24/14) due to resource contention with Payroll jobs. CATS data in BI is current through 3/19/14.
03/21/2014 12:00 pm BI CATS Data Load
The daily BI CATS Data Load failed this morning due to database issues. CATS data present in BI is through 03/20/14. An update will be posted once the issues have been resolved.
03/03/2014 9:35 am

Call Center Inclement Weather Guideline:
In the event of inclement weather, the BEST Shared Services Call Center will be operating under the following guidelines:

  1. If staff are able to travel to the office, the phones will be operational with limited staff messaging – wait times may be longer than normal.
  2. If staff are unable to travel to the office, we will be processing requests via email and fax only.

Please submit any questions, issues or problems to BEST@osc.nc.gov or fax to 919-855-6861.  We will post updates here indicating what our operational status is on a continuing basis throughout the inclement weather period.  Thank you for your patience and cooperation during this time.

02/14/2014 8:30 am

The BEACON BEST SSC Call Center will be operating with limited staff available today and some staff working from home.  Please be aware that you may experience a longer call wait time for an available rep to assist you via the phone.  You may still submit any questions or issues to BEST via the email address of BEST@osc.nc.gov or via fax at 919-855-6861.  Thank  you.

02/13/2014 8:00 am

Due to the inclement weather conditions, the BEST SSC Call Center will operate under limited staffing today.  The call center will be closed for calls.  However, we will be processing emails and faxes remotely today.  If you have a question or issue and need assistance, please email (BEST@osc.nc.gov) or fax (919-855-6861) the information and we will assist you.  Thank you for your patience and cooperation during this time.

02/12/2014 1:00 pm

The BEST SSC Call Center will begin operating under inclement weather conditions beginning at 1:30pm on 2/12.  There will not be any call service available at this time.  All requests should either be sent via email to BEST@osc.nc.gov or faxed to 919-855-6861.  We will continue to process email and fax requests received.  We will update this posting tomorrow morning by 8:00am for operational procedures that will be in place for 2/13.  Thank you for your understanding and patience during this time.

02/10/2014 4:40 pm

Call Center Inclement Weather Guideline:
In the event of inclement weather, the BEST Shared Services Call Center will be operating under the following guidelines:

  1. If staff are able to travel to the office, the phones will be operational with limited staff messaging – wait times may be longer than normal.
  2. If staff are unable to travel to the office, we will be processing requests via email and fax only.

Please submit any questions, issues or problems to BEST@osc.nc.gov or fax to 919-855-6861.  We will post updates here indicating what our operational status is on a continuing basis throughout the inclement weather period.  Thank you for your patience and cooperation during this time.

02/05/2014 8:40 pm

Vacant Position History Report - The B0169: Vacant Position History report has been disabled because of some issues that may cause inaccurate data.  It will remain unavailable until the issue is resolved.  If you run the report you will receive a message stating that ‘No Data is Available.’  We apologize for the inconvenience.

02/05/2014 11:35 am

BEACON Slow Connection Issue
As of 2/5/14, we are still experiencing slow connectivity with the system.  We continue to work with our technical resources to troubleshoot the issue.

02/04/2014 1:50 pm

BEACON Slow Connection
BEACON is aware of the slow connection issues that some users are experiencing when trying to log in or maneuver within BEACON.  We are working with our internal and external technical support teams to troubleshoot this issue.  We apologize for the inconvenience this may cause you, but greatly appreciate your patience and understanding.  Thank you.

01/29/2014 2:10 pm

BEACON Call Center Operating Update (1/29)
The BEST Shared Services Call Center will be closing today for calls at 4:00pm.  We will continue to process requests received via email to BEST@osc.nc.gov or faxes sent to 919-855-6861.  We will be operating under the same inclement weather procedures as posted below on 1/28.  Thank you for your cooperation and patience with the BEST SSC teams as we continue to provide service to our users during this time.

01/28/2014 9:40 am

Call Center Inclement Weather Guideline:
In the event of inclement weather, the BEST Shared Services Call Center will be operating under the following guidelines:

  1. If staff are able to travel to the office, the phones will be operational with limited staff messaging – wait times may be longer than normal.
  2. If staff are unable to travel to the office, we will be processing requests via email and fax only.

Please submit any questions, issues or problems to BEST@osc.nc.gov or fax to 919-855-6861.  We will post updates here indicating what our operational status is on a continuing basis throughout the inclement weather period.  Thank you for your patience and cooperation during this time.

01/21/2014 12:35 pm

Call Center Inclement Weather Guideline:
In the event of inclement weather, the BEST Shared Services Call Center will be operating under the following guidelines:

  1. If staff are able to travel to the office, the phones will be operational with limited staff messaging – wait times may be longer than normal.
  2. If staff are unable to travel to the office, we will be processing requests via email and fax only.

Please submit any questions, issues or problems to BEST@osc.nc.gov or fax to 919-855-6861.  We will post updates here indicating what our operational status is on a continuing basis throughout the inclement weather period.  Thank you for your patience and cooperation during this time.

01/21/2014 12:30 pm

W2 Announcement:
W2’s have been printed and will be sent to the mail service center for processing this week.  All W2’s will be mailed out by Friday January 24th to the address on record in BEACON as of 1/14/14.  W2’s will be available in ESS for reprints by employees with ESS access on Monday, January 27th.  No reprint requests will be processed for non-ESS users until after February 1st.   Thank you.

01/17/2014 11:05 am

System Availability 01/24 to 01/27:
The HR/Payroll system will be unavailable starting at 6:00 PM on Friday, January 24th due to system maintenance.  The system will be available again before 6:00 am on Monday, January 27th.

01/3/2014 12:25 pm

The NC-4 FAQ document has been updated to reflect how to make changes after 1/1/14.  Please review the updated file – NC-4 FAQ – in order to make changes via ESS or to submit a form to your agency for processing.  Any specific questions on the forms should be directed to NCDOR at 1-877-252-4487.

BEST Archives