programs

System Availability and Maintenance Policy

System Status & Updates

The HR/Payroll portal will be unavailable between the hours of 8pm - 9pm EST for a brief maintenance update on weekdays. The portal will also be unavailable Sundays between the hours of 2pm - 8pm EST for maintenance. We apologize for any inconvenience.


Notice: Check this page frequently for system status and other updates.


Date Time Update
04/23/2015 4:40 pm BEACON New Hires:
BEACON New Hires are receiving a critical error message when trying to enroll in medical benefits and it locks their user accounts. The BEACON Portal team is aware of the issue and working to resolve. Please continue to check here for further updates.
04/22/2015 12:50 pm

Payroll Requisitions:
BEACON payroll requisitions and NCAS entries for the 4/24/15 bi-weekly  payday will be posted on 4/23/15 instead of today 4/22/15.   
Please call Rick Pieringer at 707-0543 if you have questions regarding this matter.  Thanks

04/22/2015 7:55 am BEACON HR/PY Portal:
The HR Payroll portal has returned to normal operations. If you continue to experience issues, please call BEST Shared Services and submit a ticket. Thank you for your patience.
04/21/2015 3:35 pm BEACON HR/PY Portal:
We are currently experiencing system issues on the HR Payroll portal.  We are working with ITS to troubleshoot the issue.  Please continue to check here for updated information as it becomes available.
04/17/2015 10:30 am CAT2 Transactions:
Technical issues with CAT2 have been corrected. All Administrators should be able to use normal processes for entering and approving time. If you continue to experience a problem, please call BEST Shared Services and enter a ticket with the subject line of CAT2 Transactions. Thank you for your patience during this process.
04/14/2015 10:20 am BEACON HR/PY Portal:
ITS has notified us that the system issues have been resolved. If you continue to experience an issue, please contact BEST Shared Services at 919-707-0707 or best@osc.nc.gov. Thank you.
04/14/2015 10:00 am BEACON HR/PY Portal:
We are currently experiencing intermittent system issues on the HR Payroll portal.  We are working with ITS to troubleshoot the issue.  Please continue to check here for updated information as it becomes available.
04/13/2015 9:55 am CAT2 Transactions:
We are experiencing system issues with CAT2 transactions in the BEACON HR/Payroll system. We are researching the issue now. We apologize for the inconvenience this may cause you. We appreciate your patience and cooperation as we work through our troubleshooting. Please continue to check here for updates when the issue has been resolved. Thank you.
04/06/2015 8:40 am System Availability 04/10/2015 to 04/13/2015:
The HR/Payroll system will be unavailable starting at 6:00 PM on Friday, April 10 due to system maintenance. The system will be available again before 7:00 AM on Monday, April 13.
04/01/2015 2:15 pm

Wide Area Network (WAN) Service Outage Notification:
Service has been restored to normal operational status. If you continue to experience delays, please contact the ITS Service desk at 919-754-6000 or at its.incidents@its.nc.gov.

04/01/2015 11:30 am Wide Area Network (WAN) Service Outage Notification:
Users are experiencing slowness in network connectivity this morning. ITS has been notified and working to resolve the issue as quickly as possible. Please continue to check back here for updates. Thank you for your patience.
03/23/2015 8:20 pm Critical Error Message Resolved:
The HR/Payroll Production Portal is no longer experiencing system issues. We are continuing to investigate the issue.
03/23/2015 8:30 am

Critical Error Message:
The BEACON Portal is experiencing issues when employees are attempting to access the ESS tab, enter their time (ESS), view pay statements (ESS) or approve time (MSS) – users will see a Critical Error message. The Technical Team is aware of the issue and is working to resolve it as quickly as possible. Please continue to check here for updates on the issue.  Thank you for your cooperation and understanding.

03/03/2015 9:50 am

Performance Management (PM) System Error:
An email was generated in error from the Performance Management (PM) system that sent notification to some employees at various agencies indicating the following:

A performance review task OITS FY 2014 - 2015 Performance Plan has been assigned to you. To access your account and review/complete the performance actions log into the BEACON employee portal and select the "Learning" tab then "Performance".

If you have any questions or need assistance, contact your agency performance administrator. Your agency performance administrator contact information is located at: www.osp.state.nc.us/Develop/HRD/traincat/lmscontact.html
Thank you for using the NC Learning Center.

The task has been removed, but the emails cannot be retracted.  Please ignore the email and no action is required on your part.  We apologize for the confusion that this has caused our users, but greatly appreciate your understanding and cooperation.

02/27/2015 8:40 am

Call Center Hours:
Due to the inclement weather, the BEST SSC Call Center is operating with limited staff at this point.  We are taking calls, but you may experience an extended wait period before your call is handled.  We appreciate your patience.  You may submit any questions or issues you have to us via email at BEST@osc.nc.gov or fax at 919-855-6861.  Thank you.

02/26/2015 1:15 pm

Call Center Hours:
Due to inclement weather, the BEST Shared Services Call Center will be closed for calls today.  As access will allow, we will be working emails and faxes.  Please email any questions or issues to BEST@osc.nc.gov or fax to 919-855-6861.  We apologize for the inconvenience, but appreciate your patience and cooperation as we work through these inclement weather situations.

02/25/2015 11:50 am Payroll Open Around Noon Today:
If you run Wage Type Reports, be aware of the dates that you use.
There are currently March Pay results for all employees. You will need to change your period on the report to pull the data for the February 28th pay date.
02/25/2015 9:40 am

Payroll Maintain Function:
The Payroll Maintain function is LOCKED temporarily. You will be able to view employee records, but you will not be able to make any changes to their records. You will also see Pay Results for MARCH 2015. We are working to delete the March results, and open payroll as soon as possible. Thank you for your cooperation while we update the system.

02/24/2015 1:00 pm Call Center Hours:
Due to inclement weather, the BEST Shared Services Call Center will be closing for calls at 1:00pm on Tuesday, February 24th. You may still submit questions and request assistance via email at BEST@osc.nc.gov or Fax at 919-855-6861. Thank you.
02/24/2015 10:35 am Call Center Hours:
Due to the inclement weather, the call center is operating with very limited phone coverage staff.  The phones will remain open as long as we have staff in the office.  Please expect long wait times if you call in.  You may submit any questions or issues that you have via email at BEST@osc.nc.gov or fax to 919-855-6861.  We will be processing these requests throughout the day.  Please monitor these postings for updates throughout today and tomorrow.  Thank you for your patience and understanding.
02/23/2015 2:10 pm Windows XP Support:
Since Microsoft has ended support for Windows XP, SAP also no longer supports this platform. Effective 4/01/2015, BEACON will also no longer support issues running BEACON on the Windows XP operating system. If you are facing platform specific issues, please upgrade to a supported operating system.
02/18/2015 1:15 pm the BEST Shared Services Call Center will be closing at 3:00 pm.  Please continue to submit your questions or issues to us via the email address of BEST@osc.nc.gov or by fax at 919-855-6861.  Be sure to include your BEACON Personnel number and a good contact number in any request that you submit to us.  We apologize for the inconvenience, but appreciate your patience as we work through this time.
02/18/2015 10:20 am Call Center Hours (2/18/15 – 10:15am):
The BEST Call Center phone lines are now operational. Please continue checking here for closure time this afternoon. Thank you for your patience during this time.
02/18/2015 8:00 am Call Center Hours:
Due to inclement weather conditions, the BEST Shared Services Call Center phones will remain closed for this morning.  As staff are safely able to make it to the office, the phones will be opened back up.  Please continue to submit your questions or issues to us via the email address of BEST@osc.nc.gov or by fax at 919-855-6861.  Be sure to include your BEACON Personnel number and a good contact number in any request that you submit to us.  We apologize for the inconvenience, but appreciate your patience as we work through this time.
02/17/2015 7:40 am Call Center Hours:
Due to the inclement weather this morning, the BEST Shared Services Call Center will be closed for calls this morning.  We will be re-evaluating the conditions and circumstances throughout the day, and if we are able to open for calls, you will see a notice posted here.  We will be open for email and fax processing.  If you have a question or issue, please send it to us via email at BEST@osc.nc.gov or fax at 919-855-6861 and your issue will be handled.  We apologize for the inconvenience, but greatly appreciate your patience and understanding.  Thank you.
02/16/2015 1:45 pm

Call Center Hours:
Due to the Governor’s declaration for Monday afternoon – 2/16/15 – the BEST Shared Services Call Center will be closing today at 2:00pm.  If you need assistance from 2:00pm until 5:00pm on 2/16 – please send an email to BEST@osc.nc.gov.  Be sure to include a good contact number to call you back.  We apologize for the inconvenience, but want to ensure that everyone remains safe during this time.  Thank you.

01/30/2015 10:20 am BEACON Portal Critical Error Message Resolved:
Thank you for your patience during the technical issues experienced with ESS and MSS this morning.  We have resolved the issues and all users should now be able to access BEACON and the ESS and MSS tabs without receiving an error.  Please be sure that you have closed out of the browser and opened a new session to log back in.  If you still experience an issue, please do not hesitate to give us a call at 919-707-0707 for assistance.  Again, thank you for your patience as we worked through this issue.
01/30/2015 9:10 am BEACON Portal Critical Error Message:
The BEACON Portal is experiencing intermittent issues when employees are attempting to enter their time (ESS), view pay statements (ESS) or approve time (MSS). Users will see a Critical Error message. The Technical Team is aware of the issue and working to resolve it as quickly as possible. Please continue to check here for updates on the issue. You may try logging out and back in or clearing your cache/cookies and then logging back in. Thank you for your cooperation and understanding.
01/21/2015 3:10 pm

W2 Availability:
All 2014 W2s have been printed and mailed to BEACON employees.  Please allow 10 business days for delivery of the mailed W2 to your address of record as of 01/14/15.  W2s will be available in ESS for reprints by employees with ESS access on Monday, January 26th.  Reprint requests will not be processed for non-ESS users until February 2nd. Thank you.

01/13/2015 4:20 pm

NCAS agencies, Payroll staff, CMCS staff, Budget staff, and Fiscal staff: Extra Bi-weekly pay day in FY '15.

Please note:   Extra Bi-weekly pay day in FY ’15.   
The July 2, 2015 bi-weekly payroll will post in June.

All agencies who have employees paid in the Bi-weekly payroll  scheduled for July 2 will need to plan for and have an extra budgeted payroll available for June 2015.

Monday June 29  -  Finalization
Tuesday, June 30 – CMCS requisitions posted.
Thursday, July 2 - Pay Day
Friday, July 3 - Holiday

The BEACON to NCAS Accrual program has been modified to only send accrual estimates for the last week of June- 6/20-6/30.

01/09/2015 11:15 am

Page Not Found Error (1/9/15):
Due to maintenance activity to resolve the error received earlier today, some users may experience a “Page Not Found” message.  You may wait a couple of minutes or may logout and back in.  We apologize for the inconvenience and appreciate your understanding.

01/09/2015 9:50 am Critical Error Message
The BEACON Portal is experiencing intermittent issues when employees are attempting to enter their time and view pay statements – users will see a Critical Error message. The Technical Team is aware of the issue and is working to resolve it as quickly as possible. Please continue to check here for updates on the issue. Thank you for your cooperation and understanding.
01/05/2015 10:50 am Critical Error Message Resolved
The “Critical Error” message is the ESS and MSS portals has been resolved. If you continue to have issues, please contact the BEST Shared Services Center at 919-707-0707 or best@osc.nc.gov. Thank you.
01/05/2015 10:15 am

Critical Error Message
Employees may receive a “Critical Error” message when trying to access the ESS and MSS portals this morning.  Please note that we are aware of the issue and our BEACON Portal team is working to resolve the issue.  Please continue to check this site for updates as they become available.

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