BEACON Off Cycle Payroll
A BEACON off cycle payroll was run and posted on 5/15/13.  The requisitions and NCAS entries were double the amount of the actual payroll.  Negative requisitions and NCAS entries will be generated and posted 5/16/13 to reverse the duplicate amounts.  Please call BEACON shared service center (707-0707) or Rick Pieringer (707-0543) if you have any questions regarding this issue.    

Portal Screen Issues
Some users are experiencing a blank screen after logging into the HR/Payroll Portal. If you experience a blank screen, please right click on the blank screen and select refresh. The page should load and you should be able to access the portal. If you still are experiencing issues, please contact BEST Shared Services.

System Availability 5/15-5/16:
The HR/Payroll system will be unavailable starting at 6:00 PM on Wednesday, May 15th due to system maintenance.  The system will be available again by 7:00 AM on Thursday, May 16th

2013 State Health Plan Annual Enrollment
The State Health Plan will conduct its Annual Enrollment from May 20-31, 2013. There   are no premium increases or major plan changes associated with this Annual   Enrollment period. You do not need to do anything during Annual Enrollment if you are satisfied with your current plan. If you take no action, you and any dependents will remain on your current plan. Any plan changes made during this time will become effective July 1, 2013.
           
During Annual Enrollment you can:

• Enroll in the State Health Plan
• Switch between plans
• Add or remove dependents without a qualifying event
• And a new feature-add your Primary Care Provider

We are also launching a NEW Employee Self Service Health Benefit Enrollment Tutorial for further assistance with ESS.  This video presentation is designed to help you navigate through the SHP Annual Enrollment process and understand some new changes available in the BEACON portal for the plan.

System Availability 5/10-5/12
The HR/Payroll system will be unavailable starting at 6:00 PM on Friday, May 10th due to system maintenance.  The system will be available again by 7:00 AM on Monday, May 13th

BI VSL Data Load Restored:
VSL data has been restored in BI.  All VSL reports are available.

Call Center Availability
Due to an agency-wide meeting, the BEST Shared Services Call Center will be unavailable from 11:30am – 2:00pm on Thursday, April 18, 2013.  You may send in any requests that you have via email to BEST@osc.nc.gov between 11:30am and 2:00pm and the requests will be processed when we return after 2:00pm.  No calls or messages will be taken during this time.  Thank you for your understanding and cooperation during this time.

Internet Explorer 10
IE10 is not officially supported by the HR/Payroll system. There is a known issue with IE 10 that causes time types to be recorded incorrectly in ESS.  This problem does not appear to occur in the IE 10 compatibility mode.  We plan to officially support IE 10 later this year.

System Availability 4/19 – 4/20:
The HR/Payroll system will be unavailable starting at 11:00 PM on Friday, April 19th due to system maintenance.  The system will be available again by 2:00 PM on Saturday, April 20th.

System Availability 4/27 – 4/28:
The HR/Payroll system will be unavailable starting at 10:00 PM on Saturday, April 27th due to system maintenance.  The system will be available again by 8:00 PM on Sunday, April 28th.

Time data was not loaded successfully into BI this weekend, and all BI reports dealing with Quota balances are not available.  Reports dealing with CATS, FMLA, VSL or Comp time reporting are not affected.  We will post an update when more is known about the resolution of this issue.

BI Report Availability 3/18:
BI Reports will be temporarily unavailable starting at 8:00 PM on Monday, March 18th due to system maintenance.  The system will be available again by midnight on Monday, March 18th.

System Availability 3/15 – 3/18:
The HR/Payroll system will be unavailable starting at 6:00 PM on Friday, March 15th due to system maintenance.  The system will be available again by 6:00 AM on Monday, March 18th.

BI System Availability 3/14 – 3/18:
The BI system will be unavailable starting at 6:00 PM on Thursday, March 14th due to system maintenance.  The system will be available again by 6:00 AM on Monday, March 18th.

System Availability
The HR/Payroll system will be unavailable starting at 5:30AM on Sunday, March 3rd due to system maintenance.  The system will be available again by 6:00 AM on Monday, March 4th.

BI Data Load Failure:
The BI system experienced a system issue this morning and is only partially refreshed.  Historical data including the previous month is available for  reporting and we will continue to load the system with current month data once the system issue is resolved.  Please check back on this status page for updates.

System Availability 2/15 to 2/18:
The HR/Payroll system will be unavailable starting at 6:00PM on Friday, February 15th due to system maintenance.  BI Reports will be unavailable starting at noon on Friday, February 15th. The systems will be available again by 6:00 AM on Monday, February 18th.

NCAS agencies:

Payroll staff
CMCS staff
Budget staff
Fiscal Staff

The March 1, 2013 bi-weekly payroll will post in February.

All BEACON bi-weekly pay days that occur on the 1st,2nd, or 3rd of the month will be posted to the prior month.   Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month.  Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month.    Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date.   Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date.

The BI Daily and Monthly Loads did not complete.  These loads will run off cycle tonight to catch up.  Data in BI is current as of 01-30-13. We apologize for the inconvenience.

NCAS agencies:

Payroll staff
CMCS staff
Budget staff
Fiscal Staff

The February 1, 2013 bi-weekly payroll will post in January.

All BEACON bi-weekly pay days that occur on the 1st,2nd, or 3rd of the month will be posted to the prior month.   Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month.  Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month.    Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date.   Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date.

2013 Social Security & Medicare Tax
For all 2013 pay dates, the Social Security (FICA) tax withholding rate is 6.2% on taxable wages up to $113,700.  The Medicare tax withholding rate is 1.45% on all taxable wages plus an additional .9% withholding tax on wages over $200,000.

Fax Server Hardware Refresh:
December 18, 2012 – from 4pm to 9pm the BEST SSC will not be able to receive incoming faxes due to hardware refresh of the fax server.  Please do not send any faxes to BEST during this time.

Exempt from Tax Withholding in 2013:
If you are claiming exempt from federal or state tax withholding in 2012, you must submit a new Form W-4 or NC-4 to your agency HR office or to BEST Shared Services prior to January 31, 2013 to retain exempt status in 2013.

System Availability 12/7 to 12/10:
The HR/Payroll system will be unavailable starting at 6:00PM on Friday, December 7th due to system maintenance.  The system will be available again by 6:00 AM on Monday, December 10th.

All users are locked out of the BEACON system in order for payroll to run finalization.  As soon as finalization has completed, users will be unlocked to continue processing in the system.  Please continue checking this status update to know when the payroll is unlocked.  Thank you.

Tax Withholding Exempt Status Changes
Starting November 2^nd employees who have selected “Exempt” status for tax withholding must contact BEST Shared Services to make any updates to their tax withholding information.  Employees who have selected “Not exempt” status can still update their tax withholding information through ESS, but will no longer be able to select “Exempt” status. Employees who want to claim “Exempt” status must contact BEST Shared Services to do so.

System Availability - 10/18
The HR/Payroll system may be unavailable from 8:00 PM  to 11:00 PM on Thursday, Oct 18th due to system maintenance activities. 

System Availability 9/28 to 9/30:
The HR/Payroll system will be unavailable starting at 6:00PM on Friday, Sept 28th due to system maintenance.  The system will be available again by 6:00 AM on Sunday, Sept 30th.

The HR/Payroll system will be unavailable starting at 6:00AM on Sunday, September 16th due to system maintenance.  The system will be available again by 7:00 AM on Monday, September 17th.

FY2012-2013 Special Leave:
New A/A code 9711 (FY2012-2013 Special Leave) is now available in the HR/Payroll System.  Employees can begin recording A/A 9711 today.  Additionally, Time Administrators should begin to work with employees who wish to retroactively change time records back to 7/1/12 per the guidelines established by OSP in July. 
The following Job Aids are posted to the training site.

For Time Administrators:
Processing, Tracking and Reporting on FY2012-2013 Special Leave

For Payroll Administrators:
Processing FY2012-2013 Special Leave Payout

For Employees using ESS
ESS FY2012-2012 Special Leave

For Managers using MSS
 MSS FY2012-2013 Special Leave

The FY2012-2013 Special Leave Policy can be found on the OSP website:

Payroll System:
Payroll is now unlocked for both monthly and bi-weekly.

Payrol Locked:
Payroll is locked to process.  Once the system is unlocked, an update will be posted here.

Display issue with BI OM Report - B0149:
The BI B0149 report issue has been corrected.

Display issue with BI OM Report - B0149: We are aware of the display issue with this report.  The report will be corrected at the end of the day.  Thank you for your patience while we work to correct this issue.

Legislative Increase BI reports
The vacant position information has been corrected and restored in the O (original) version of our LI reports.  In addition the B0062: Vacant Positions at the Time of LI has been added back to the report folder list.  As planned, we will post a U(updated) version weekly for the next several weeks and these updates will also include corrected vacant position information.  We apologize for any inconvenience related to this data issue.

Legislative Increase:
The 1.2% Legislative Increase has been applied to eligible employees and positions in the HR/Payroll system.  Please note that vacant positions are excluded from the Legislative Increase BI reports while we work to resolve a reporting issue specific to vacant positions. Please contact your agency HR Director or Chief Fiscal Officer for further details.

• Monthly LI will be reflected in the July 31st pay cycle.
• Bi-Weekly LI will be reflected in the July 20th pay cycle.

System Availability 7/13 to 7/16:
The HR/Payroll system will be unavailable starting at 6:00PM on Friday, July 13th due to system maintenance.  The system will be available again by 7:00 AM on Monday, July 16th.

NCAS agencies:

Payroll staff
CMCS staff
Budget staff
Fiscal Staff

The August 3, 2012 bi-weekly payroll will post in July.

All BEACON bi-weekly pay days that occur on the 1st, 2nd, or 3rd of the month will be posted to the prior month. Pay days falling on the 1st or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month.  Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month.  Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date. Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date.

System Availability:
The HR/Payroll system will be unavailable starting at 6:00 PM on Monday, July 2nd due to system maintenance and will be available again by 6:00 AM on Tuesday, July 3rd. The system will be unavailable starting at 6:00 PM on Friday, July 6th and will be available again by 6:00 AM on Monday, July 9th.

System Availability:
The HR/Payroll system will be unavailable starting at 6:00 PM on Friday, June 8th due to system maintenance.  The BI system will be unavailable starting at 3:00 PM.  Both systems will be available again by 6:00 AM on Monday, June 11th.

BEACON payroll agencies:

Please note this change to BEACON payroll postings.

Effective 7/1/2012
Wage Type 1300-Comp time payout currently posts to SPA Reg. Salaries & Wages, BEACON account 50121000 , NCAS account 53121X.  Effective 7/1/12 payroll postings for comp time payout will be changed so that they post to Overtime Pay, BEACON account 50141000, NCAS account 53141X.    

We were able to finish the system maintenance work that was initially scheduled to complete on the weekend of May 25-27.  Therefore, we will NOT take the HR/Payroll system down this weekend.

BI Update – The time data load that was started on 5/16/12 has been successfully loaded.  Because of system maintenance that is scheduled to occur over the weekend we will not be performing our normal Saturday refresh of this data.  Our next update to it will occur on 5/23.  The leave data to support the B0065: Retirement Eligibility w/Leave Balances was not loaded today because of the issue we experienced with our main time load program and will resume its normal schedule tonight.  Leave balances should be available in that report tomorrow morning.  We apologize for any inconvenience this may have caused.

Just a reminder that the HR/Payroll system will be unavailable this weekend (May 18-20) starting at 6:00 PM on Friday evening.  It will be available again by 7:00 AM on Monday.

Portal/BI Report Timeout update: - effective 5/11/12

As a result of the Portal Time Out feature that was implemented on February 1st of this year, it was discovered that if you are working in a BI report (which opens in a separate window from the Portal), and the portal times out and automatically logs you out, it appears that you are still active and logged in to the BI report.  Users continue to work in the BI Report window and then when ready to execute or save, discover that connection has been lost to the report due to Portal timeout. 

Because of the statewide security policies that must be adhered to, BEACON is implementing a fix effective 5/11/12 that will close the BI report window if the Portal automatically logs you out due to inactivity.  Please be aware – since BI opens a new window for the report – you must still have activity in the Portal window to avoid the 30 minute time out period.  Even if you are working in your report window, you will still receive the time out notification at 25 minutes of inactivity in the Portal window, and if you do not click continue – at the 30 minute mark – you will be logged out of the Portal and your BI Report window will close.

The HR/Payroll system will be unavailable during the weekends of May 18-20 and May 25-27 starting at 6:00 PM on Friday evenings.  It will be available again by 7:00 AM on the following Monday.

Due to an agency wide meeting, the BEST Shared Services Call Center will be unavailable from 11:30am – 1:00pm on Thursday, May 3, 2012.  You may send in any requests that you have via email to BEST@osc.nc.gov between 11:30am and 1:00pm and the requests will processed when we return after 1:00pm.  No calls or messages will be taken during this time.  Thank you for your understanding and cooperation during this time.

All users will be locked out of the system temporarily to complete payroll finalization.  The lockout should last approximately 45 minutes.  A notice will posted here when the system is opened back up for all users.

The noon payroll results update for the monthly payroll did not successfully complete for all PERNRs with corrections.  Another update will process at 3:30pm.

System Availability 4/13 – 4/16:
The HR/Payroll system will be unavailable starting at 6:00 PM on Friday evening, April 13th due to system maintenance.  It will be available again by 7:00 AM on Monday April 16th.

System Availability 3/30 – 4/2:
The HR/Payroll system will be unavailable starting at midnight on Friday evening, March 30th due to system maintenance.  It will be available again by 7:00 AM on Monday April 2nd

System Availability 3/16 – 3/18:
The HR/Payroll system will be unavailable starting at 6:00 PM on Friday, March 16th due to system maintenance.  It will be available again by 7:00 AM on Monday March 19th.

System Availability 3/2-3/4
The HR/Payroll system will be unavailable starting at 6:00 PM on Friday, March 2nd due to system maintenance.  It will be available again by 7:00 AM on Monday March 5th.

System Availability 2/17-2/19:
The HR/Payroll system will be unavailable starting at 6:00PM on Friday, Feb 17th due to system maintenance.  It will be available again by 7:00 AM on Monday, Feb 20th.

The nightly data load process for the BI system failed last night.  As a result the data in BI is current as of 2/8/2012.  We expect to have the issue resolved today so that the next scheduled data load process can run successfully.

NCAS agencies:

Payroll staff
CMCS staff
Budget staff
Fiscal Staff

The March 2, 2012 bi-weekly payroll will post in February.

All BEACON bi-weekly pay days that occur on the 1st,2nd, or 3rd of the month will be posted to the prior month.   Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month.  Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month.    Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date.   Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date.

System Availability:

The HR/Payroll system will be unavailable for a significant number of weekends in the first half of 2012.  This will allow us to do various systems maintenance, including patching and database upgrades/reorganization.  Our goal is to complete this work as much as possible on the weekends that we are not in the middle of a payroll cycle or benefits enrollment.  The usual plan for these weekends will be to bring the system down at 6:00 on Fridays and make sure it is available by 6:00 AM the following Monday.

Currently, we plan to take the system down on the following weekends:

• Feb 17-19
• Mar 2-4
• Mar 16-18
• Mar 31-Apr 1
• Apr 13-15
• Apr 27-29
• May 11-13 (if required)
• May 25-27 (if required)

All W2’s for 2011 have been processed and mailed as of 1/23/2012.  The W2’s were mailed to the employee’s address on record as of 1/13/2012.  Beginning February 1, employees with ESS access can re-print their own W-2.  BEST will reprint W-2’s only for current and former employees who do not have access to ESS.  All valid reprint requests submitted during a week will be processed and mailed on Fridays. 

Time data will be available in BI on  Wednesday afternoon.  Until then please do not use the Time data in BI as it is not complete.  We apologize for any inconvenience.

BI Production is now available with the exception of the Time reports.  We are considering our options for those reports and will send an update once we have determined the best course of action.  The Daily load process completed successfully so all other BI reports should be up to date.

BI Production:

We are experiencing an issue with BI Production.  Currently the system is producing an error when reports are executed.  We are working on the issue and will advise when it has been corrected.

BEACON Portal Session Timeout:

Beginning February 1st, the BEACON Portal will enable a new Session Timeout security feature to  enhance your Portal session security. The Portal  will log you out  after 30 minutes of inactivity.  You will receive a pop-up warning message after 25 minutes of inactivity, and then you will be given a 5 minute grace period to resume usage of your Portal session.  If you are actively working in another application, the pop-up may appear behind another window on your screen.  If you do not respond to the pop-up message or resume usage of your Portal Session within the 5 minute grace period, you will be logged out and will have to log back in to the portal to resume portal activity.

NCAS agencies:

Payroll staff
CMCS staff
Budget staff
Fiscal Staff

The February 3, 2012 bi-weekly payroll will post in January.

All BEACON bi-weekly pay days that occur on the 1st, 2nd, or 3rd of the month will be posted to the prior month.  Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month.  Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month.    Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date.   Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date.

NCAS – BEACON payroll users:

Automated BC documents generated from BEACON payroll postings into NCAS had an error for postings between 12/21 – 12/30.  They were created but an error occurred due to duplicate DOC ID numbers.  This error can be viewed on the OSCOPX BC310-1 BC BATCH REPORTS  (X=C or F depending on region) report in XPTR.  The missing BC entries as they need to be entered manually, if not already done so, can be found in  OSCOPX BEACON PAY INTRFCE BC DOC.  The correct date for the missing transaction must be selected.  Your agencies BD800 will be out of balance until they are entered.  Many agencies have already keyed these entries manually, however if you have problems with entering this entry manually and wish it to be automated please contact Sandy Fields at Sandra.Fields@osc.nc.gov.  Any questions regarding these entries can be directed to BEACON help desk 707-0707 mentioning this message and directed to Tier 4 Financials.

December 2011 Pay Date
The pay date for the December 2011 payroll for biweekly and monthly employees will be December 23, 2011

System Availability 12/9-12/11:
The HR/Payroll system will be unavailable starting at 6:00PM on Friday, Dec 9th due to system maintenance.  It will be available again by 7:00 AM on Monday, Dec 12th.

System Availability 11/04-11/07:
The HR/Payroll system will be unavailable starting at 6:00PM on Friday, November 4th due to system maintenance.  It will be available again by 7:00 AM on Monday November 7th.

System Availability 11/18-11-21:
BI Reports will be unavailable starting at 12:00 noon on Friday, November 18th due to system maintenance. They will be available by 7:00 am on Monday, November 21st.

HR/Payroll System:
The HR/Payroll system has resumed normal operations at this time.

SAP:
We are experiencing intermittent problems with the SAP system at this time. Please continue to check this page for further updates.

System Availability 9/16-9/19:
The HR/Payroll system will be unavailable starting at 6:00PM on Friday, Sept 16th.  It will be available again by 7:00 AM on Monday, Sept 19th.

All BEACON bi-weekly pay days that occur on the 1st, 2nd, or 3rd of the month will be posted to the prior month. Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month.  Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month. Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date. Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date.

The September 2, 2011 bi-weekly payroll will post in August.

System Availability 8/07-8/08:
The HR/Payroll system will be unavailable starting at 6:00AM on Sunday, August 7th due to system maintenance.  It will be available again by 7:00 AM on Monday, August 8th.

Update on the errors associated with the running BI ReportsWe have implemented a correction to the BI reporting system that we hope has resolved the errors that our customers have been experiencing while running BI reports.  If you have experienced a problem running reports after 7/26/2011 please let us know by submitting a ticket to BEST Shared Services.  We apologize for the inconvenience that we know this issue has created and thank you all for your patience as we worked to resolve these issues.

BI Report Status
Users are continuing to experience an error when attempting to run BI reports.  We ask that you please log a ticket with Shared Services, and we will contact you once the issue has been resolved.  We apologize for the inconvenience.  Thanks for your patience.

Training System Availability  on Friday, 7/15:
The SAPGUI Training Sandbox will be unavailable on Friday, July 15th due to system maintenance.  It will be available again by 7:00 AM on Saturday, July 16th.

COUNCIL of STATE and CABINET SECRETARIES – BEACON payroll postings for Council of State employees’ regular salary is posting correctly to account 531141.  The postings for holiday pay, vacation pay, sick pay, etc., for these employees should also be posting to this account but are incorrectly posting to 531111. Please take the necessary steps to reclassify these postings to the correct account distribution until this issue is resolved.  Please report any questions regarding these postings  to the BEST shared service center.   

System Availability 7/01-7/03:
The HR/Payroll system will be unavailable starting at 8:00PM on Friday, July 1st due to system maintenance.  It will be available again by 7:00 AM on Sunday, July 3.

Training System Availability 6/24-6/26:
The SAPGUI Training Sandbox system will be unavailable starting on Friday, June 24th due to system maintenance.  It will be available again by 7:00 AM on Monday, June 27th.

System Status
The HR/Payroll system will be unavailable starting at 6:00PM on Friday, June 17th due to system maintenance.  BI Reports will be unavailable starting at 12:00 noon on Friday, June 17th.  Both systems will be available again by 7:00 AM on Monday, June 20th.

First day of corrections for BW 0413 will be Thursday, 6/16/2011.  This means that we will operate just like we do any other first day of corrections. 
Second day of corrections for BW 0413 will be Friday, 6/17/2011.  Note that payroll will be locked after the 3:30PM run on Friday.  This means the system will not be available for any changes that would impact the BW 0413 payroll after 3:30PM on Friday.

BEST will finalize the BW 0413 payroll results and exit on Friday, 6/17/2011, at 5:00 PM.
There is no change to the CMCS requisition process.  CMCS requisitions will be available as originally scheduled on Wednesday, 6/22/2011. 

W-2's available in ESS
Employees can now view and reprint their 2010 W-2 forms through ESS.  If you do not have access to ESS, you may call BEST to request a reprint. 

All W2’s for 2010 have been processed and mailed as of 1/25/2011.  The W2’s were mailed to the address on record as of 1/15/2011.  If you have ESS access, please verify that your address is correct and make any changes necessary via ESS; if you do not have ESS access, please see your agency HR office for assistance with verifying and updating your address.  Please allow 7-10 business days for the W2 to arrive at your address.  If you do not receive your W2 within the 7-10 day time frame, and you have access to ESS, you may print your own W2 beginning February 1, 2011.  If you do not have access to ESS, you may call and request a reprint.  We will verify your ESS access and advise at the time of your call whether you must print your own W2 or we will print and re-mail it to you.

System Availability 1/23:
The HR/Payroll system will be unavailable from 6:00AM to 11:00AM on Sunday, Jan 23rd due to system maintenance.

SAP:
We are experiencing intermittent problems with the SAP system this morning. Please continue to check this page for further updates.

W-2’s for Tax Year 2010
W-2’s for tax year 2010 will be mailed to all employees by the January 31 deadline.  Employees can view and reprint their W-2 through ESS beginning February 1.

BEST Shared Services Call Center:
Due to inclement weather, the BEST Shared Services Call Center currently has limited staff available to take calls. We will process requests through email and faxes. The BEST email address is BEST@osc.nc.gov and the fax number is 919-855-6861. Thank you for your patience and understanding during this time.