System Availability and Maintenance Policy

System Status & Updates

The HR/Payroll portal will be unavailable between the hours of 8pm - 9pm EST for a brief maintenance update on weekdays. The portal will also be unavailable Sundays between the hours of 2pm - 8pm EST for maintenance. We apologize for any inconvenience.

Notice: Check this page frequently for system status and other updates.

Date Time Update
2/1/2016 1:15 pm W2 Reprints
Employees with ESS access can now reprint their W2 from the My Pay tab in the BEACON portal. Thank you.
1/29/2016 2:55 pm

BI and BOBJ Reports
1/29/16 – On January 28, we received several inquiries from across multiple agencies indicating issues with running some BI and BOBJ reports. We have corrected the issue, and you should now be able to run or execute reports. We apologize for the inconvenience this may have caused you. If you are still having problems, please contact the BEST Shared Services Call Center for assistance. Thank you.

1/26/2016 12:30 pm 2016 Insurance Benefits

State Health Plan – The State Health Plan medical insurance changes for annual enrollment were loaded in BEACON for the December payroll.  However, not all wellness credits were applied at that time.  All applicable wellness credits should now be reflected in the January payroll, with any premium catch ups or refunds retroactively applied.  If you feel you are missing a wellness credit in error, you will need to contact your Agency HBR and have them submit an exception request to the State Health Plan. BEACON cannot revise any wellness credits.  It must come from the State Health Plan.

NC Flex Plans – NC Flex plan changes for annual enrollment were loaded into BEACON for the January payroll. If there are any discrepancies, you can place a ticket or have your Agency HBR place a ticket with BEST for research and resolution.  NOTE:  Any Flex plan changes requiring Evidence of Insurability (EOI) will NOT be loaded in BEACON until you have submitted a completed EOI to the vendor and the vendor has notified Benefitfocus of the EOI approval.

Agency Specific Plans – You will need to contact your Agency HBR regarding any Agency Specific insurance discrepancies.
1/26/2016 10:35 am The Business Objects (BOBJ) reporting system will be unavailable while we apply system updates on Friday, 1/29/2016 starting at 2pm. The system will be available again on Monday, 2/1/2016 at 7am.
1/15/2016 8:15 am

Call Center Hours:
Due to the inclement weather this morning, the BEST Shared Services Call Center will be operating with limited staff manning the phones.  Please expect some delays if you call.  We will be processing emails and faxes.  If you have a question or issue, please send it to us via email at or fax at 919-855-6861, be sure to include your BEACON Personnel number and the best contact number to reach you with each request you submit. We apologize for the inconvenience, but greatly appreciate your patience and understanding.  Thank you.  Additional Note:  We have been notified by the SHP and BCBS that both of their call centers are closed today.

1/15/2016 7:45 am We have found an issue in reports where the job family and job branch data elements in all BI and BOBJ reports are not reflected correctly in historical reports.  We are working to fix the issue and expect to have it in place soon.  In the meantime, please note that any job branch or job families that are shown on historical reports may reflect their current relationship to their job, instead of a historical one.  Reports that are run for the current month do not have the issue.  We apologize for any inconvenience.
1/7/2016 10:30 am

The BI report “B0208: Late Approvals”  is now available for use.

1/6/2016 3:40 pm

The BI report “B0208: Late Approvals”  will be unavailable on 1/7/2015 until later in the day.  We will publish a notice as soon as it becomes available.

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