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System Availability and Maintenance Policy

System Status & Updates

The HR/Payroll portal will be unavailable between the hours of 8pm - 9pm EST for a brief maintenance update on weekdays. The portal will also be unavailable Sundays between the hours of 2pm - 8pm EST for maintenance. We apologize for any inconvenience.


Notice: Check this page frequently for system status and other updates.


Date Time Update
09/13/2016 7:20 am BI Daily Load 09/13/16:
The BI Daily Load completed successfully this morning (9/13/16). Data in BI is current as of 9/12/16.
09/12/2016 7:35 am

BI Daily Load Failure for 09/12/16:
There was a failure with the BI Daily load this morning (9/12/16).  We are still evaluating the impact and will post an update when possible.

  6:00 pm

On September 6, 2016, as you return from the Labor Day Holiday, you will notice some changes when logging into BEACON:

1. BEACON is now called theOSC Integrated HR-Payroll System
 
2. When you log in to the system, you will notice:
- A new and improved landing page
- Folder navigation to move between applications
- Sidebar navigation to move within an application
 
3. Functionality remains the same as before; now, it's just easier to navigate.

Other changes will be coming soon. For the latest updates, keep a check on the “News of Interest” section on the new landing page. 

QUESTIONS?
Contact BEST Shared Services at
919-707-0707 or 866-622-3784

New Landing Page for the OSC Integrated HR-Payroll System

login screen

09/02/2016 11:40 am BI and Business Objects System Availability 9/2/16 to 9/6/16:
BI and Business Objects will be unavailable starting at 3 pm on Friday, September 2nd for system maintenance.
The system will be available again by 7:00 am on Tuesday, September 6
8/31/2016 9:15 am The ‘Reports’ tab containing BI reports will no longer be directly accessible on the portal after 9/2/2016. We will support customers who need these reports until they have been migrated to Business Object by generating an excel version on request. If you need one of those reports after 9/2/2016, please send an email to Best Shared Services requesting the report and include any pertinent instructions related to report variable selection or formatting. Click here for complete details on how to make the request.
8/31/2016 9:15 am System Availability 9/2/16 to 9/6/16:
The BEACON HR/Payroll system will be unavailable starting at 7 pm on Friday, September 2 for system maintenance. The system will be available again by 7:00 am on Tuesday, September 6.
8/29/2016 8:00 am Currently the BEST Shared Services Call Center phone lines are down. You may continue to send requests to our email box at BEST@osc.nc.gov. We hope to have the lines restored within the hour. Thank you for your patience while we work to resolve this issue.
7/29/2016 11:30 am

IMPORTANT: Please be reminded that Phishing is real! The OSC Integrated HR/Payroll System (formerly BEACON) will NEVER send you an email with a link asking for your NCID and/or password. If you receive such an email, treat it as SPAM and report it immediately.

To report SPAM:
1. Compose a new email and attach the SPAM email to the new email.
2. Once attached, please send to report.spam@nc.gov.
3. Do not just forward the email as DIT will need the header information from the SPAM email.
4. Please do not open the SPAM email or click on any links in the email.

07/27/2016 10:35 am There were missing entries with the NCAS payroll postings on 7/27/16. They will post on 7/28/16. A ZFIR variant for the missing entries has been set up named /160727 CM ERR- REQS POSTED 07/27 2016 missing. This variant may be run to see the amounts that will post tomorrow. Requisitions in CMCS will match the NCAS postings that posted today and the ZFIR variant for today. Another posting along with the requisitions will post tomorrow just as if it were another payroll. Handle each day just as you would a normal payroll posting. Please call Rick Pieringer 919-707-0543.
07/26/2016 7:45 am BI - B0155: Current Public Info Load:
The issue encountered with the BI PubInfo Load on 7/25/16 has been resolved.  Data supporting the “B0155: Current Public Info w/Last Action” report is now current as of 7/25/16.
07/25/2016 7:50 am BI - B0155: Current Public Info Load Failure:
There was a load failure this morning (7/25) with the PubInfo file in BI”.  This is the file that supports the “B0155: Current Public Info w/Last Action” report.  We are working to resolve the load issue.  For now, data supporting B0155 is current as of 7/21/2016.
07/13/2016 9:50 am

System Availability 7/15/16 to 7/18/16:
The BEACON HR/Payroll system will be unavailable starting at 5 pm on Friday, July 15 for system maintenance. The system will be available again by 7:00am on Monday, July 18.

07/06/2016 8:45 am

BEACON Payroll Accruals to NCAS
The BEACON payroll accruals to NCAS will post the evening of 7/06/2016. Please call the BEST Shared Services (707-0707) if you have any problems or questions with these postings.

07/05/2016 1:50 pm

System Availability 7/8/16 to 7/11/16:
The BEACON HR/Payroll system will be unavailable starting at 5 pm on Friday, July 8th  for system maintenance.  The system will be available again by 7:00am on Monday, July 11th .

06/20/2016 4:15 pm The BEST Shared Services Call Center is currently closed. We will resume normal operations on Tuesday, June 21st. We apologize for any inconvenience this may have caused.
06/20/2016 3:30 pm

System Availability 6/25/16 to 6/27/16:
The BEACON HR/Payroll system will be unavailable starting at Noon on Saturday, June 25th for system maintenance.  The system will be available again by 7:00am on Monday, June 27th. 

06/09/2016 9:30 am

NCAS agencies:

Payroll staff
Budget staff
Fiscal Staff

Employee time data must be recorded, released and approved by July 20, 2016

Pursuant to G.S. 143B-426.40H, the Office of the State Controller (OSC) is preparing the State’s Comprehensive Annual Financial Report (CAFR). The OSC HR/Payroll team utilizes time data for the year-end compensated absences report which is an integral part of the CAFR. Vacation and bonus leave balances from the State’s HR/Payroll system on June 30, 2016, is used in this process and must be up-to-date. Therefore, all BEACON-serviced agencies must ensure that employee time data through June 30 is recorded, released and approved no later than Wednesday, July 20, 2016.
Agencies following the OSC recommendation of employees entering time and managers approving it weekly will not have to make any changes to accomplish this.

Final reports for CAFR use will be produced on July 27th. The compensated absence reports will no longer be sent to the agencies except by special request through BEST shared service center, (BEST@osc.nc.gov) or 919-707-0707.

06/07/2016 11:15 am Business Objects BI Reports will be unavailable from 6pm - 9pm tonight, Tuesday June 7, due to maintenance.
06/01/2016 11:30 am

The July 1, 2016 bi-weekly payroll will post in June.

All BEACON bi-weekly pay days that occur on the 1st,2nd, or 3rd of the month will be posted to the prior month. Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month. Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month. Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date. Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date.

05/26/2016 4:00 pm Due to an agency-wide meeting, the BEST Shared Services Call Center will be unavailable to take calls beginning at 1:30pm on Friday, May 27. You may still send your requests or questions to us via email to BEST@osc.nc.gov. We will respond back to your email as soon as possible. Thank you for your patience and understanding.
05/19/2016 10:50 am

There was a failure this morning with the BI Daily Load.  We are attempting to correct the issue but will not resume the load as we do not want to impact our users during the normal business hours.  Data in BI/BOBJ is current as of 5/17/16.

05/17/2016 7:00 am Due to system outages on Monday, May 16, 2016, finalization for the Bi-Weekly payroll period 10 (check date 5/20/2016) will be POSTPONED until Wednesday, May 18, 2016. The system will not be available on May 17, 2016 from 12:00 pm to 1:00 pm and 3:30 pm to 4:30 pm as usual during the payroll correction.
05/02/2016 3:40 pm

NCAS agencies:

Payroll staff
CMCS staff
Budget staff
Fiscal Staff

The June 3, 2016 bi-weekly payroll will post in May.

All BEACON bi-weekly pay days that occur on the 1st,2nd, or 3rd of the month will be posted to the prior month.   Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month.  Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month.    Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date.   Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date.

05/02/2016 1:15 pm

BEST SSC Call Center Unavailability:
Due to an agency-wide meeting, the BEST Shared Services Call Center will be unavailable from 11:30am-2:00pm on Thursday, May 5, 2016.  You may send in any requests that you have via email to BEST@osc.nc.gov between 11:30am and 2:00pm and the requests will be processed when we return.  No calls or messages will be taken during this timeframe.  Thank you for your understanding and cooperation.

03/24/2016 9:00 am

1095-C form:
Most Beacon employees will receive in the mail a new tax form called the IRS 1095-C. This form contains detailed information about your personal health care coverage. It is important to keep this form for your 2015 tax records.  For additional information, read these Frequently Asked Questions.

03/04/2016 11:10 am

The software for upgrading to the latest SAPGui version is available on the BEST Website for download (Click here to access).  An email notification has been sent to your agency technical staff to assist you in upgrading your SAPGui.  This upgrade only applies to those BEACON users that are power users for HR/Payroll transactions in the system.  If you only use BEACON for ESS or MSS access, this does not apply to you.  If you have any questions, please feel free to contact the BEST Shared Services call center at 919-707-0707 or BEST@osc.nc.gov.

02/29/2016 2:35 pm System Availability 3/05/16 to 3/06/16:
The BEACON HR/Payroll system will be unavailable starting at 6:00pm on Saturday, March 5 for system maintenance. The system will be available again by 12 Noon on Sunday, March 6. While the system is down for maintenance, the LMS (NC Learning Center) and NCVIP (Performance Management System) will be inaccessible as well.
02/15/2016 7:55 am Call Center Hours:
Due to the weather today, the BEST Shared Services Call Center will be operating with limited staff manning the phones. Please expect some delays if you call. We will be processing emails and faxes. If you have a question or issue, please send it to us via email at BEST@osc.nc.gov or fax at 919-855-6861, be sure to include your BEACON Personnel number and the best contact number to reach you with each request you submit. We apologize for the inconvenience, but greatly appreciate your patience and understanding. Thank you.
2/1/2016 1:15 pm W2 Reprints
Employees with ESS access can now reprint their W2 from the My Pay tab in the BEACON portal. Thank you.
1/29/2016 2:55 pm

BI and BOBJ Reports
1/29/16 – On January 28, we received several inquiries from across multiple agencies indicating issues with running some BI and BOBJ reports. We have corrected the issue, and you should now be able to run or execute reports. We apologize for the inconvenience this may have caused you. If you are still having problems, please contact the BEST Shared Services Call Center for assistance. Thank you.

1/26/2016 12:30 pm 2016 Insurance Benefits

State Health Plan – The State Health Plan medical insurance changes for annual enrollment were loaded in BEACON for the December payroll.  However, not all wellness credits were applied at that time.  All applicable wellness credits should now be reflected in the January payroll, with any premium catch ups or refunds retroactively applied.  If you feel you are missing a wellness credit in error, you will need to contact your Agency HBR and have them submit an exception request to the State Health Plan. BEACON cannot revise any wellness credits.  It must come from the State Health Plan.

NC Flex Plans – NC Flex plan changes for annual enrollment were loaded into BEACON for the January payroll. If there are any discrepancies, you can place a ticket or have your Agency HBR place a ticket with BEST for research and resolution.  NOTE:  Any Flex plan changes requiring Evidence of Insurability (EOI) will NOT be loaded in BEACON until you have submitted a completed EOI to the vendor and the vendor has notified Benefitfocus of the EOI approval.

Agency Specific Plans – You will need to contact your Agency HBR regarding any Agency Specific insurance discrepancies.
1/26/2016 10:35 am The Business Objects (BOBJ) reporting system will be unavailable while we apply system updates on Friday, 1/29/2016 starting at 2pm. The system will be available again on Monday, 2/1/2016 at 7am.
1/15/2016 8:15 am

Call Center Hours:
Due to the inclement weather this morning, the BEST Shared Services Call Center will be operating with limited staff manning the phones.  Please expect some delays if you call.  We will be processing emails and faxes.  If you have a question or issue, please send it to us via email at BEST@osc.nc.gov or fax at 919-855-6861, be sure to include your BEACON Personnel number and the best contact number to reach you with each request you submit. We apologize for the inconvenience, but greatly appreciate your patience and understanding.  Thank you.  Additional Note:  We have been notified by the SHP and BCBS that both of their call centers are closed today.

1/15/2016 7:45 am We have found an issue in reports where the job family and job branch data elements in all BI and BOBJ reports are not reflected correctly in historical reports.  We are working to fix the issue and expect to have it in place soon.  In the meantime, please note that any job branch or job families that are shown on historical reports may reflect their current relationship to their job, instead of a historical one.  Reports that are run for the current month do not have the issue.  We apologize for any inconvenience.
1/7/2016 10:30 am

The BI report “B0208: Late Approvals”  is now available for use.

1/6/2016 3:40 pm

The BI report “B0208: Late Approvals”  will be unavailable on 1/7/2015 until later in the day.  We will publish a notice as soon as it becomes available.

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