programs

System Availability and Maintenance Policy

System Status & Updates

The HR/Payroll portal will be unavailable between the hours of 8pm - 9pm EST for a brief maintenance update on weekdays. The portal will also be unavailable Sundays between the hours of 2pm - 8pm EST for maintenance. We apologize for any inconvenience.


Notice: Check this page frequently for system status and other updates.


Date Time Update
10/16/2014 2:51 pm

LMS Email notifications:
We are aware that users are receiving email notifications from the LMS system concerning Training Classes for BEACON that they have not registered for.  These emails are being generated through LMS.  We are currently working with OSHR to research this issue to determine root cause and  a resolution.  We apologize for the inconvenience this is causing our users.  Please continue to check here for updates.  Thank you.

10/16/2014 10:05 am

Same Sex Marriage Court Ruling
A Federal Court ruling overturned NC law in which same sex marriage is now recognized as legal in NC.  Click here for information from the State Health Plan.  The BEACON system has been updated to allow same sex spouses to be listed in the system under Beneficiaries & Dependents as a spouse.  Please see the following document regarding instructions for adding a same sex spouse and enrolling in SHP or NCFLEX benefits:  http://www.osc.nc.gov/BEST/support/2015_Benefits_Communications.html

10/06/2014 9:34 am

Premium Credits:
The Premium Credits in BEACON are now posting each day.  For Smoking Attestation and PCP selection, the credits will reflect the next day after enrolling.  For the Health Assessment, the credits will post 48-72 hours after enrolling.  Thank you for your patience during this time.

10/02/2014 7:55 am

Premium Credits:
Premium credits did not complete in the overnight run for October 1, 2014 in BEACON.  We are working on the issue and will be running the program today to add the premium credits that were selected during the first day of annual enrollment.  Once the credit job has completed, we will post an update here advising that they have been run and you will then be able to see the credits appear on your confirmation statement.  We apologize for any inconvenience, but appreciate your patience.  Thank you.

10/02/2014 7:45 am Annual Enrollment:
To better clarify the Annual Enrollment process, the following document has been updated: http://www.osc.nc.gov/BEST/support/benefits/ESS_Benefit_Important_Information.pdfPlease read this document before beginning the enrollment process. Remember: if you are on one of the buy-up plans (80/20 or CDHP), you must complete the smoker attestation and the health assessment each year. You should also verify through the enrollment process, that the correct PCP is in place. PCP selections can be changed at any time throughout the year. You must have the smoker attestation, the health assessment and a PCP selected in order to receive the full premium credits for the buy-up plans. If you have any questions, please contact the BEST Shared Services Call Center at 866-622-3784 or 919-707-0707. Thank you.
09/30/2014 3:30 pm State Health Plan and NCFlex Annual Enrollment for Plan Year 2015:
The Annual Enrollment for your 2015 benefits is from October 1st -31st, 2014.  There are no premium increases or major plan changes associated with this Annual Enrollment period for either the State Health Plan or NCFlex.  You do not need to do anything during Annual Enrollment if you are satisfied with your current plan with the following exceptions:

Exceptions:
1) For the State Health Plan, if you are enrolled in the Enhanced 80/20 Plan or the Consumer-Directed Health Plan (CDHP) and wish to maintain or lower your employee-only premium, you must resubmit your wellness premium credits by October 31st, 2014.  If you take no action, you and any dependents will remain on your current plan but your employee premium will be higher.
2) You must re-enroll in the NC Flex Health Care and Dependent Day Care Flexible Spending Accounts Each Year.
Any plan or credit changes made during this time will become effective January 1st, 2015.

During Annual Enrollment you can:
Enroll in the State Health Plan or NCFlex Plans
• Switch between plans
• Cancel plans without a qualifying event
• Add or remove dependents without a qualifying event
• And complete your State Health Plan wellness premium credits.

Health Plan Decision Guides can be found at www.shpnc.org
 
The NCFlex enrollment guide can be found at www.ncflex.org

For further assistance with ESS and your 2014 Annual Enrollment, visit the Read Before Beginning Online Enrollment

09/24/2014 9:45 am

Portal Access and BI Reports:
Access to the HR/Payroll Portal will be unavailable starting at 6:00 PM on Tuesday, Sep 30 due to system maintenance activities. We expect to have access again no later than midnight.

09/24/2014 9:45 am

Portal Access and BI Reports:
Access to the HR/Payroll Portal will be unavailable starting at 4:00 AM on Sunday, Sep 28 due to system maintenance activities. We expect to have access again no later than 6:00 am on Monday, Sep 29.

09/18/2014 3:15 pm Portal Access and BI Reports (09/18/14):
Access to the HR/Payroll Portal will be unavailable starting at 6:00 PM on Friday, Sept 19 due to system maintenance activities.  We expect to have access again no later than 6:00 am on Monday, Sept 22.
09/17/2014 7:30 am

BEACON Portal Availability:
The technical issues we were experiencing with the BEACON Portal have been resolved. If you continue to have issues, please call BEST Shared Services at 919-707-0707 or send an email to best@osc.nc.gov.

09/16/2014 4:00 pm

BEACON Portal Availability:
Currently BEACON is experiencing technical issues. We are working to resolve the issues. There is no estimated time for resolution, but please be assured that we are working to resolve the issue as quickly as possible. We will update this system status notice as soon as additional information is available. Thank you for your patience during this time.

09/14/2014 4:45 pm Learning Management System (LMS):
The LMS Single-Sign-On Error message has been resolved. If you continue to experience issues with LMS, you should contact your agency LMS Administrator.
09/14/2014 10:00 am Learning Management System (LMS):
The Learning Management System is experiencing issues with the Single-Sign-On Error message. OSC is working with the vendor to resolve the issue. Please continue to check this site for additional updates.
09/11/2014 7:00 pm

Bonus Leave (9/11/14):
The SB744 accrual of Bonus Leave has been implemented in the system.  All employees eligible for the leave as of 9/1/14 should now have the entitlement in the Bonus Leave quota (Q50).  The leave was added to the current Bonus Leave quota bucket for employees with balances remaining from the prior Bonus Leave awards in 2002, 2003, and 2005.  For all other employees, a new Bonus Leave quota was generated with a validity date of 9/1/14.  Bonus Leave is part of the Approved Leave hierarchy.

09/09/2014 2:40 pm

Portal Access and BI Reports:
Access to the HR/Payroll Portal will be unavailable starting at 6:00 PM on Friday, Sep 12th due to system maintenance activities. We expect to have access again no later than 6:00 am on Monday, Sep 15th.

08/29/2014 11:00 am

Bonus Leave:
The North Carolina General Assembly ratified Senate Bill 744 which grants an additional five days of Bonus Leave and will be used as part of the existing approved leave hierarchy. The leave will be added to the current Bonus Leave quota bucket for EEs with balances remaining from prior bonus leave awards in 2002, 2003, and 2005.  For all other employees, the Bonus Leave quota will be generated with a validity date of 9/1/14.  When it is available in the system for use, we will post another update.  Currently, we are working on a solution we hope to make available within the next couple of weeks.

08/29/2014 9:40 am

Legislative Pay Increase in August Paychecks:
Senate Bill 744 provided a $1,000 annual salary increase for permanent full-time state employees effective July 1, 2014.  Permanent part-time employees were granted a pro-rata increase. The pay increase is applied to the salary that was in effect on June 30, 2014.  For most Monthly paid employees, the increase for July and August is reflected in the August 29th pay check.  Most Biweekly paid employees saw the increase reflected in the August 15th paycheck.  Any adjustments needed for Longevity payments made in July are also included in the August paychecks.

08/20/2014 11:00 am

Initialization for the monthly payroll was not processed last night.  It will be processed tonight, therefore, no payroll results for the August Monthly payroll will be available until tomorrow.   If you need to see immediate results for an individual, contact BEST Shared Services at 919-707-0707 and enter a ticket.  The ticket will be assigned to a member of the Payroll Team with a high priority in order for a simulation for that employee to be run.

We appreciate your cooperation and apologize for any inconvenience this may cause you.

08/15/2014 8:10 am Network Issues:
The OSC Call Center is experiencing phone issues this morning. We are working with ITS to resolve the issue. Thank you for your patience.
08/12/2014 2:15 pm

Network Issues:
Due to statewide network issues, the OSC Call Center is inoperable at this time. We are unable to receive calls or emails. Please continue to check for updates. Thank you for your patience.

08/12/2014 8:45 am Network Issues:
OSC is experiencing network connectivity issues affecting emails and phones. We are currently working with technical support to correct the issues. We appreciate your patience during this time.
08/07/2014 8:15 am

The BEACON system will be unavailable for users beginning Friday, August 8 at 5 pm until Monday, August 11 at 6 am for processing of the LI.  We apologize for any inconvenience this may cause you.  Thank you for your patience and understanding.

08/04/2014 8:45 am

BI Daily Load:
The monthly cost distribution job was re-run and has completed successfully.  We now have July2014 Cost Distribution data available in BI.

08/04/2014 8:15 am BI Daily Load:
A failure occurred in the BI monthly Cost Distribution load on 8/1/14.  Due to this failure, we do not yet have July2014 Cost Distribution data.  We have re-submitted the job and will post an update when it is complete.
07/14/2014 3:45 pm

JAWS for Windows Screen Reading Software:
JAWS for Windows Screen Reading Software version 15 is now supported by BEACON.   Please contact BEST Shared Services at 919-707-0707 regarding any technical support issues.

07/09/2014 8:20 am

System Availability 7/11/2014 to 7/14/2014:
The HR/Payroll system will be unavailable starting at 6:00 PM on Friday, July 11th due to system maintenance.  The system will be available again before 6:00 am on Monday, July 14th.

07/08/2014 7:45 am

BEACON Payroll Accruals to NCAS
The BEACON payroll accruals to NCAS will post the evening of 7/8/2014.  Please call the BEST Shared Services (707-0707) if you have any problems or questions with these postings.

07/07/2014 3:25 pm

NCAS agencies:

Payroll staff
CMCS staff
Budget staff
Fiscal Staff

The August 1, 2014 bi-weekly payroll will post in July.

All BEACON bi-weekly pay days that occur on the 1st,2nd, or 3rd of the month will be posted to the prior month.   Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month.  Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month.    Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date.   Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date.

06/23/2014 9:45 am The NC Learning Center (LMS) is now operational. If you continue to have issues, please contact your agency LMS Administrator.
06/23/2014 7:45 am The NC Learning Center (LMS) is currently experiencing connection issues and users are receiving the 404 Not Found message. The OSC is working to resolve the issue. Please continue to check here for further updates.
06/18/2014 7:45 am The NC Learning Center portal is accessible and functioning at this time.
06/17/2014 3:20 pm The NC Learning Center is still experiencing issues. At this time, there is no estimated time frame for resolution. Please continue to check this site for updates.
06/17/2014 1:55 pm System Availability 6/20/2014 to 6/23/2014:
The HR/Payroll system will be unavailable starting at 6:00 PM on Friday, June 20th due to system maintenance. The system will be available again before 6:00 am on Monday, June 23rd.
06/17/2014 10:45 am The vendor for the NC Learning Center, Cornerstone, is currently experiencing access issues in their LA datacenter. They currently have a team working to resolve the LMS availability issue as soon as possible. An update will be provided within the next two hours.
06/17/2014 9:45 am The NC Learning Center is currently unavailable. Users attempting to log in will be reverted back to a user log in screen. OSHR is working with the vendor to resolve the issue as quickly as possible.
06/11/2014 8:45 am

Employee time data must be recorded, released and approved by July 21, 2014.

Pursuant to G.S. 143B-426.40H, the Office of the State Controller (OSC) is preparing the State’s Comprehensive Annual Financial Report (CAFR). The OSC HR/Payroll team utilizes time  data for the year-end compensated absences report which is an integral part of the CAFR. Vacation and bonus leave balances from the State’s HR/Payroll system on June 30, 2014, is used in this process and must be up-to-date. Therefore, all BEACON-serviced agencies must ensure that employee time data through June 30 is recorded, released and approved no later than Monday, July 21, 2014.

Agencies following the OSC recommendation of employees entering time and managers approving it weekly will not have to make any changes to accomplish this.     

Final reports for CAFR use will be produced on July 24th.  The compensated absence reports will no longer be sent to the agencies except by special request through BEST shared service center, (BEST@osc.nc.gov) or 919-707-0707.

05/27/2014 8:10 am

As stated in our system status updates on the BEST system status page and the Portal News of Interest homepage, the HR/Payroll team completed a major version upgrade to the BEACON HR/Payroll system between Friday May 23rd and Monday, May 26th.   This upgrade will allow the HR/Payroll team to review and add additional functionality, enhancements and features in the future.

As a part of this upgrade, ESS/MSS users will notice several cosmetic changes to the system.  Our SAP GUI Administrator users will notice a change of location for a data field on the PA20/PA30 screen.   To assist our users in the changes reflected as part of the upgrade, we have published 2 documents for your review.  These documents outline the changes with screen shots of the old and new so the changes can easily be identified.

All users should review the Portal Updates Document – this document reflects the changes that occurred in the portal for ESS/MSS users.  Agency administrators that use the SAP GUI tab, should review the SAP GUI updates document as well to see the field change in PA 20/PA30. These documents are posted in the following locations:

We appreciate your patience and cooperation during this upgrade period in order for us to better align the system for the future.

5/23/2014 3:00 pm System Availability Over Memorial Day Weekend:
We will be doing a major upgrade to the HR/Payroll system over Memorial Day weekend (May 23rd - May 26th).  In order to complete this upgrade, we will be shutting the system down at 2:00 PM on Friday, May 23rd.  The system will be available again by 7:00 am on Tuesday, May 27th.  We apologize for any inconvenience.
05/20/2014 9:45 am

The OSC HR/Payroll System will be updated with a SAP system upgrade on May 23, 2014. ESS and MSS users will only experience "look and feel" changes. SAP GUI users will find changes on two transactions.

ESS & MSS Changes
SAP GUI Infotype Changes

05/22/2014 7:30 am Learning Management System (LMS) Availability:
The NC Learning Center will be unavailable from Friday, May 23rd at 2 pm until Tuesday, May 27th due to scheduled maintenance. If you have learning activities with a due date of the 23rd, please plan accordingly to complete these prior to 2 pm. 

We apologize for any inconvenience this may cause. If you have any questions or need assistance, your agency NC Learning Center support contact can be located at the following
webpage: http://www.oshr.nc.gov/Develop/HRD/traincat/lmscontact.html
05/21/2014 1:20 pm

System Availability Wednesday 5/21:
The system will be unavailable due to system maintenance  from 8:00 pm to midnight on Wednesday, May 21st . We apologize for any inconvenience.

05/05/2014 8:30 am

System Availability Sunday, 5/11/2014:
The HR/Payroll system will be unavailable on Sunday, May 11th starting at 7:00 AM due to system maintenance.  The system will be available again by 7:00 am on Monday, May 12th

05/01/2014 4:15 pm

NCAS agencies:

Payroll staff
CMCS staff
Budget staff
Fiscal Staff

Normally when bi-weekly pay day falls on the 3rd of the month as it will with the 7/3/14 payroll, the NCAS GL entries are dated last day of the month, 6/30/14, and the CMCS requisitions are posted on  7/1/14  with a “set back” indicator for the prior month so they match the GL entries.

Change for 7/3/14 NCAS bi-weekly payroll postings.

For this year-end the BEACON payroll NCAS postings, both  GL entries and BC cash entries  will be sent on 6/30/14 and will post in NCAS that evening going to SBM with a 7/1/14 effective date.  NCAS agencies will not be able to see the entries posting in NCAS until 7/3/14.  If needed the payroll entries may be reviewed through existing NCAS batch proof reports and BEACON interface reports using current display methods (XPTR, XNET, etc.)  The  CMCS requisitions will be dated  7/1/14(no set back) and will  be available for submitting by the agency on 7/1/14.  All payroll requisitions, as normal, must be submitted by the deadline on 7/3/14 for payday.

04/30/2014 7:40 am

Call Center Availability
Due to an agency-wide meeting, the BEST Shared Services Call Center will be unavailable from 11:30am – 1:30pm on Thursday, May 1, 2014.  You may send in any requests that you have via email to BEST@osc.nc.gov between 11:30am and 1:30pm and the requests will be processed when we return after 1:30pm.  No calls or messages will be taken during this time.  Thank you for your understanding and cooperation during this time.

04/28/2014 8:35 am BEST Phone System:
The OSC phone circuits have been restored to working order.  As we continue to work through the technical issues, we may experience some sporadic outages throughout the day.  If you call and receive a busy signal, please send an email to either BEST@osc.nc.gov or osc.support.services@osc.nc.gov for assistance.  We appreciate your patience during this time.
04/27/2014 6:10 pm

BEST Phone System:
The Office of the State Controller is experiencing technical phone issues originating with the AT&T phone circuits.  We are working with ITS and AT&T to correct the issue as soon as possible.  Until we are able to resolve these technical issues, we are unable to receive any calls to OSC from an outside number – you will receive a busy signal.  We are asking that an email be sent to the person or group that you need to contact until the issue can be resolved.  If you are unsure of who or how to contact someone at OSC, for any HR/Payroll questions/assistance please send an email to BEST@osc.nc.gov and we will triage your request to the correct person – be sure to give us enough information to assist you.  If you need to contact someone in OSC outside of the HR/Payroll area, send an email to osc.support.services@osc.nc.gov and we will triage to the appropriate team/person.  Thank you for your patience and cooperation as we work through this issue.  We will post updates as we have them.

04/24/2014 2:00 PM BI Daily Load:
The BI daily data load will not run on 4/25/14, in order to avoid possible contention with priority Payroll jobs.  The BI daily loads will resume on 4/28/2014. Until then, the data in BI will remain current through 4/23/14.
04/24/2014 12:15 pm BI Daily Load:
The BI CATS load has completed. CATS data in BI is current through 04/23/14.
04/24/2014 7:27 am BI Daily Load:
The BI CATS load failed this morning due to contention with Payroll jobs. The CATS job has been restarted. An update will be sent when the job completes. As of now, CATS data in BI is current through 04/22/14.
04/23/2014 12:15 pm BI Daily Load:
The BI CATS load has completed. CATS data in BI is current through 04/22/14.
04/23/2014 7:25 am BI Daily Load:
The BI CATS load failed this morning due to contention with Payroll jobs. The CATS job has been restarted. An update will be sent when the job completes. As of now, CATS data in BI is current through 04/21/14.
04/04/2014 9:55 am

BEACON Portal Availability:
The technical issues we were experiencing this morning have been resolved. If you continue to have issues, please call BEST Shared Services at 919-707-0707 or send an email to best@osc.nc.gov.

04/04/2014 9:05 am

BI Daily Load:
The daily BI Data Load failed this morning, and data is current through 4/2/2014.  An update will be posted once the issues have been resolved

04/04/2014 7:55 am BEACON Portal Availability:
BEACON is still experiencing technical issues this morning.  We are working to resolve the issues.  There is no estimated time for resolution, but please be assured that we are working to resolve the issue as quickly as possible.  We will update this system status notice as soon as additional information is available.  Thank you for your patience during this time.
04/03/2014 4:50 pm

BEACON Portal Availability:
Currently BEACON is experiencing technical issues.  We are working to resolve the issues.  There is no estimated time for resolution, but please be assured that we are working to resolve the issue as quickly as possible.  We will update this system status notice as soon as additional information is available.  Thank you for your patience during this time.

04/01/2014 9:40 am

System Availability Sunday, 4/6/2014:
The HR/Payroll system will be unavailable during the normal maintenance window, starting at 2:00 PM on Sunday, April 6th, 2014 due to system maintenance.  The system will be available again by 8:00 pm that evening.

03/26/2014 4:15 pm BI CATS Data Load
The restart on the BI CATS load has completed successfully. CATS data in BI is current through 3/25/14. 
03/26/2014 7:40 am BI CATS Data Load
The BI CATS Load failed this morning due to resource contention with Payroll jobs.  The load has been restarted.  An update will be sent out once the job completes. For now, CATS data in BI is current through 3/24/14
03/25/2014 3:45 pm BI CATS Data Load
The restart on the BI CATS load has completed successfully. CATS data in BI is current through 3/24/14. 
03/25/2014 7:35 am

BI CATS Data Load
The BI CATS Load failed this morning due to contention with Payroll jobs.  The job has been restarted.  An update will be sent out once the job completes.  For now, CATS data in BI is current through 3/23/14.

03/24/2014 1:15 pm BI CATS Data Load
The restart on the BI CATS load has completed successfully. CATS data in BI is current through 3/23/14. 
03/24/2014 9:00 am BI CATS Data Load
The BI CATS Load failed this morning (3/24/14) due to resource contention with Payroll jobs. CATS data in BI is current through 3/19/14.
03/21/2014 12:00 pm BI CATS Data Load
The daily BI CATS Data Load failed this morning due to database issues. CATS data present in BI is through 03/20/14. An update will be posted once the issues have been resolved.
03/03/2014 9:35 am

Call Center Inclement Weather Guideline:
In the event of inclement weather, the BEST Shared Services Call Center will be operating under the following guidelines:

  1. If staff are able to travel to the office, the phones will be operational with limited staff messaging – wait times may be longer than normal.
  2. If staff are unable to travel to the office, we will be processing requests via email and fax only.

Please submit any questions, issues or problems to BEST@osc.nc.gov or fax to 919-855-6861.  We will post updates here indicating what our operational status is on a continuing basis throughout the inclement weather period.  Thank you for your patience and cooperation during this time.

02/14/2014 8:30 am

The BEACON BEST SSC Call Center will be operating with limited staff available today and some staff working from home.  Please be aware that you may experience a longer call wait time for an available rep to assist you via the phone.  You may still submit any questions or issues to BEST via the email address of BEST@osc.nc.gov or via fax at 919-855-6861.  Thank  you.

02/13/2014 8:00 am

Due to the inclement weather conditions, the BEST SSC Call Center will operate under limited staffing today.  The call center will be closed for calls.  However, we will be processing emails and faxes remotely today.  If you have a question or issue and need assistance, please email (BEST@osc.nc.gov) or fax (919-855-6861) the information and we will assist you.  Thank you for your patience and cooperation during this time.

02/12/2014 1:00 pm

The BEST SSC Call Center will begin operating under inclement weather conditions beginning at 1:30pm on 2/12.  There will not be any call service available at this time.  All requests should either be sent via email to BEST@osc.nc.gov or faxed to 919-855-6861.  We will continue to process email and fax requests received.  We will update this posting tomorrow morning by 8:00am for operational procedures that will be in place for 2/13.  Thank you for your understanding and patience during this time.

02/10/2014 4:40 pm

Call Center Inclement Weather Guideline:
In the event of inclement weather, the BEST Shared Services Call Center will be operating under the following guidelines:

  1. If staff are able to travel to the office, the phones will be operational with limited staff messaging – wait times may be longer than normal.
  2. If staff are unable to travel to the office, we will be processing requests via email and fax only.

Please submit any questions, issues or problems to BEST@osc.nc.gov or fax to 919-855-6861.  We will post updates here indicating what our operational status is on a continuing basis throughout the inclement weather period.  Thank you for your patience and cooperation during this time.

02/05/2014 8:40 pm

Vacant Position History Report - The B0169: Vacant Position History report has been disabled because of some issues that may cause inaccurate data.  It will remain unavailable until the issue is resolved.  If you run the report you will receive a message stating that ‘No Data is Available.’  We apologize for the inconvenience.

02/05/2014 11:35 am

BEACON Slow Connection Issue
As of 2/5/14, we are still experiencing slow connectivity with the system.  We continue to work with our technical resources to troubleshoot the issue.

02/04/2014 1:50 pm

BEACON Slow Connection
BEACON is aware of the slow connection issues that some users are experiencing when trying to log in or maneuver within BEACON.  We are working with our internal and external technical support teams to troubleshoot this issue.  We apologize for the inconvenience this may cause you, but greatly appreciate your patience and understanding.  Thank you.

01/29/2014 2:10 pm

BEACON Call Center Operating Update (1/29)
The BEST Shared Services Call Center will be closing today for calls at 4:00pm.  We will continue to process requests received via email to BEST@osc.nc.gov or faxes sent to 919-855-6861.  We will be operating under the same inclement weather procedures as posted below on 1/28.  Thank you for your cooperation and patience with the BEST SSC teams as we continue to provide service to our users during this time.

01/28/2014 9:40 am

Call Center Inclement Weather Guideline:
In the event of inclement weather, the BEST Shared Services Call Center will be operating under the following guidelines:

  1. If staff are able to travel to the office, the phones will be operational with limited staff messaging – wait times may be longer than normal.
  2. If staff are unable to travel to the office, we will be processing requests via email and fax only.

Please submit any questions, issues or problems to BEST@osc.nc.gov or fax to 919-855-6861.  We will post updates here indicating what our operational status is on a continuing basis throughout the inclement weather period.  Thank you for your patience and cooperation during this time.

01/21/2014 12:35 pm

Call Center Inclement Weather Guideline:
In the event of inclement weather, the BEST Shared Services Call Center will be operating under the following guidelines:

  1. If staff are able to travel to the office, the phones will be operational with limited staff messaging – wait times may be longer than normal.
  2. If staff are unable to travel to the office, we will be processing requests via email and fax only.

Please submit any questions, issues or problems to BEST@osc.nc.gov or fax to 919-855-6861.  We will post updates here indicating what our operational status is on a continuing basis throughout the inclement weather period.  Thank you for your patience and cooperation during this time.

01/21/2014 12:30 pm

W2 Announcement:
W2’s have been printed and will be sent to the mail service center for processing this week.  All W2’s will be mailed out by Friday January 24th to the address on record in BEACON as of 1/14/14.  W2’s will be available in ESS for reprints by employees with ESS access on Monday, January 27th.  No reprint requests will be processed for non-ESS users until after February 1st.   Thank you.

01/17/2014 11:05 am

System Availability 01/24 to 01/27:
The HR/Payroll system will be unavailable starting at 6:00 PM on Friday, January 24th due to system maintenance.  The system will be available again before 6:00 am on Monday, January 27th.

01/3/2014 12:25 pm

The NC-4 FAQ document has been updated to reflect how to make changes after 1/1/14.  Please review the updated file – NC-4 FAQ – in order to make changes via ESS or to submit a form to your agency for processing.  Any specific questions on the forms should be directed to NCDOR at 1-877-252-4487.

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